Department: Human Resources 

Pay Grade: 511 

FLSA Status: Non-Exempt

Job Code: A512

JOB SUMMARY

The Training and Development Coordinator is responsible for planning, implementing, and overseeing employee training programs to enhance skills and performance within the city under the direction of the Employee Relations Manager. 

ESSENTIAL JOB FUNCTIONS

• Collaborates with department heads and management to identify training needs and develop tailored training programs aligned with organizational goals.
• Designs and delivers engaging training materials, workshops, seminars, and learning initiatives to employees.
• Works with subject matter experts to develop and deliver training materials. 
• Conducts training sessions, seminars, and workshops, and ensures new hires are oriented on company policies and procedures. 
• Monitors and evaluates training effectiveness through feedback, performance data, and key performance indicators to support continuous improvement.
• Schedules training sessions, coordinates logistics, and maintains training materials and resources.
• Supports and promotes a culture of continuous learning and professional development within the organization.
• Tracks and reports on enrollment, attendance and success of classes.
• Manages the city’s LMS, including but not limited to access, content, and making recommendations.
• Involved in citywide training initiatives, including but not limited to leadership training, compliance training, and new hire training.
• Works with city leaders to develop short and long-term training strategies and plans.
• Works with all levels of the organization to assist with using city tools and technology for the purposes of learning and development.
• Leads training, organization, and compliance with the city’s performance evaluation process and compliance training initiatives.
• Ensures compliance with federal, state and local employment laws and regulations related to compliance training.
• Maintains confidentiality of departmental issues and documentation
• Communicates with other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Performs general/clerical tasks which may include answering telephone calls, making copies, obtaining or preparing training materials as needed.
• Responds to employee requests and questions.
• Supports Employee Relations Manager and other HR functions as assigned.

MINIMUM QUALIFICATIONS

Education and Experience:

Bachelor’s degree in Human Resources, Education, IO Psychology, or a related field, and two (2) to three (3) years of experience in adult learning, training, development, or a related field is required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Licenses or Certifications: SHRM, PHR, PSHRA, or Training Management certification preferred

Knowledge, Skills, and Abilities:

• Proven ability to deliver engaging presentations that capture audience attention, communicate key messages clearly, and drive meaningful learning outcomes.
• Excellent organizational skills to manage multiple training programs and schedules.
• Ability to analyze training outcomes and make data-driven decisions for program improvements.
• Knowledge of adult learning principles and training program development.
• Strong verbal and written communication skills.
• Skill in interpersonal communication and relationship building.
• Proficiency with standard office software and training/presentation technologies.
• Ability to establish and maintain effective working relationships with employees and management.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with various training methods and platforms, including classroom, online, and blended learning.

PHYSICAL DEMANDS

The work is sedentary to light which requires the ability to exert light physical effort and may involve some lifting or carrying of objects weighing 5 to 10 pounds. Tasks may involve extended periods of time at a keyboard or workstation and require the ability to communicate orally.

WORK ENVIRONMENT

Work is typically performed in an office environment and may include occasional travel to training seminars, workshops, or other work locations.

The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The City of Roswell, Georgia commits to a policy of equal employment opportunity for applicants and employees, complying with local, state, and federal laws. The City’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law.