The Payment Product Partnerships Analyst supports the execution of the regional third-party engagement model and governance processes to facilitate American Express (AXP) product and capability adoption across markets in the region and with selected global providers.
This role partners closely with cross-functional teams, including local PCG, Product, and Merchant Services, to contribute to product deployments, maintain third-party documentation and controls, and support adherence to enterprise Third-Party Risk Management (TPRM) policies and standards.
Responsibilities
Regional Third‑Party Support & Execution
Support the execution of regional third-party plans and rollout activities across markets and specialized global providers. Assist local teams and partners during product implementations and upgrades by coordinating tasks, tracking progress, and providing structured inputs to support prioritization and delivery decisions.
Third‑Party Relationship & Commercial Support
Support the management of the regional third-party portfolio by maintaining documentation, preparing analyses, and assisting with service-level monitoring and product readiness activities. Contribute inputs to commercial discussions and product support arrangements to help ensure AXP product availability and quality at the point of sale (POS), under guidance from senior stakeholders.
Governance, Risk & Controls
Support the implementation and ongoing maintenance of regional third-party governance processes, including controls, documentation standards, and reporting, in alignment with enterprise TPRM requirements. Assist with data collection, issue tracking, and coordination with local markets to support consistent execution.
Business Development & Market Insights
Contribute to the identification of third-party opportunities and emerging payment trends through research, analysis, and information gathering. Support pipeline tracking and assist in synthesizing industry insights and market intelligence for internal stakeholders.
Consultative Delivery & Cross‑Functional Collaboration
Provide analytical and operational support to regional initiatives by collaborating with NAS, PCG, GMNS, Product, Risk, GCO, and Technology teams. Contribute to project delivery and provide product and process inputs to support timely execution within defined scope.
Qualifications
Foundational knowledge of third-party governance, compliance, and risk management frameworks, including exposure to TPRM concepts
Strong analytical skills, with the ability to prepare structured inputs, documentation, and recommendations to support decision-making
Ability to translate defined objectives into well-organized execution tasks and follow-up actions
Effective written and verbal communication skills, with the ability to collaborate across teams and support stakeholder interactions
Strong organizational skills, including the ability to track actions, manage dependencies, and support project delivery activities
Excellent interpersonal skills, with the ability to facilitate cross-functional collaboration and influence stakeholders
Experience gathering, synthesizing, and communicating industry or partner insights to internal stakeholders
At least business level proficiency in both Japanese and English (written, verbal)
About Company
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.