1. Primary contact for patient access for patients and other departments.
2. Maintains provider schedules to achieve productivity targets, patient access and provider flow.
3. Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
4. Manages the schedule during transition to new models of care when applicable.
5. Monitors physician’s panel and contacts patients who are past due for appointments.
6. Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
7. Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
8. Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
9. Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
10. Reschedules patient appointments and extends patient schedules as necessary
11. Processes cancellations and no show appointments, and notifies clinician of change in schedule.
12. Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
13. Maintains efficient flow of daily patient schedule and front office operations
14. Mail out new patient package when applicable
15. Confirms appointments within 24 hours
16. Liaison for existing and future patients seeking new and follow-up care appointments
17. Performs tasks as a receptionist and EMR Specialist as needed
18. Timely communication of unresolved issues to manager or designee to facilitate timely interventions
19. Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
20. Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
21. Maintains confidentiality regarding patient information in accordance to HIPAA regulations
22. Ability to float to other MACC practices when required
23. Perform other work related duties and activities as assigned or requested

• Ability to read, write and communicate in English
• High school graduate or equivalent

• At least one (1) year of  experience with medical scheduling preferred
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Demonstrated excellence in providing customer service  
• Strong communication and interpersonal skills  
• Medical terminology knowledge preferred
• Typing skills at 30 WPM preferred

 

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Pay Range Details

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Beware scam interview requests

Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/