Key Responsibilities 

EDI Architecture, Configuration & Implementation 

• Design, configure, and deploy new EDI messages, including map development and transformation logic across ANSI X12 and EDIFACT standards. 

• Lead the onboarding and integration of new trading partners, ensuring end-to-end connectivity, testing, and operational readiness. 

• Validate and optimize EDI configurations to ensure performance, reliability, and compliance with global standards. 

Monitoring, Troubleshooting & Incident Resolution 

• Monitor EDI queues, message flows, and system performance across Production, DR, and Test environments. 

• Diagnose and resolve EDI errors, failures, and exceptions in real time, minimizing business disruption. 

• Serve as the senior escalation point for complex customer-reported EDI issues. 

• Support P1 incidents and participate in 24×7 standby rotations when required. 

Customer Consulting & Technical Leadership 

• Provide expert guidance to customers on EDI best practices, onboarding strategies, migration planning, and integration design. 

• Conduct EDI health checks, assessments, configuration reviews, and troubleshooting workshops. 

• Mentor junior EDI engineers and apprentices, providing training and knowledge transfer. 

• Collaborate with Infrastructure, Database, Application Support, and Product teams to ensure end-to-end integration success. 

Operational Excellence & Continuous Improvement 

• Ensure adherence to SLAs, operational standards, and documentation requirements. 

• Contribute to standardization of EDI processes, templates, checklists, and diagnostic tools. 

• Recommend improvements to monitoring, alerting, and error-handling workflows. 

Qualifications & Experience 

Required 

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent work experience. 

• 6–8 years of hands-on EDI experience in enterprise software, logistics, maritime, or supply chain environments. 

• Strong proficiency in: 

• UN/EDIFACT (BAPLIE, COPARN, COPRAR, 315, etc.) 

• ANSI X12 (214, 310, 322, 404, etc.) 

• Strong understanding of message envelopes, segments, acknowledgements (CONTRL, 997), and trading partner communication channels. 

• Proven track record of EDI integration, testing, mapping, and production support. 

Desired / Advantageous 

• Experience with Kaleris / Navis N4 TOS EDI. 

• Maritime, logistics, or supply chain industry domain knowledge. 

• Experience with SFTP/AS2 communication, message queues, and mapping tools. 

• Experience supporting distributed, global teams. 

Knowledge, Skills, and Abilities 

• Strong analytical, diagnostic, and root-cause analysis skills. 

• Excellent communication and customer-facing consulting skills. 

• Ability to handle high-pressure scenarios and prioritize effectively. 

• High attention to detail and accuracy in configuration and documentation. 

• Strong ownership mentality and proactive problem-solving attitude. 

• Collaborative team player with the ability to guide, support, and mentor others. 

• High energy, professionalism, and commitment to excellence. 

• Multilingual proficiency is a plus. 

• Required to support 24×7 operations and work in shifts when required. 

Summary 

This senior role is essential for ensuring seamless, high-quality EDI operations for Kaleris customers. You will directly impact supply chain efficiency, operational stability, and customer satisfaction across some of the world’s busiest maritime and logistics environments.