Starting Wage: $16.25 hour plus tips

 

The Guest Services Attendant (GSA) is responsible for actively welcoming guests and providing prompt, safe shuttle and valet services upon guest arrival and departure.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Courteously and enthusiastically greets guests, determines their needs and provides prompt valet, shuttle and luggage service.


• Cheerfully greets guests, opening vehicle and main Casino doors, providing assistance as needed.


• Parks and retrieves guest vehicles ensuring the utmost in vehicle safety and use of equipment.


• Shuttles Casino guests’ to and from offsite properties and/or TRCR RV Park as instructed while obeying all traffic laws, providing a safe and enjoyable ride for TRCR patrons.


• Follows safety protocols and guidelines to prevent accidents and ensure the well-being of guests and their vehicles.


• Monitors the Valet area for cleanliness and organization, including keeping the TRCR Shuttle and Golf Cart clean and presentable.


• Informs Lead or Supervisor of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.


• Remains current on room rates, room availability, group and property events, and emergency procedures.


• Informs management of guests’ special requests or needs.


• May assist with the deliveries of hotel amenities to guest rooms.


• Covers House Service Attendant services, when the House Service Attendant is not available.


• Other duties as directed by management.

 

WORK ENVIRONMENT

While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor.   The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time. This position is determined to have a potential for possible exposure to bloodborne pathogens. At times this position requires Team Members to work in all types of weather conditions.