Sheraton New York Times Square Hotel

Position Summary:

The Barista at our &More Sheraton Coffee Outlet is responsible for creating, preparing, and serving high-quality specialty coffee, tea, smoothies, and other beverages in a fast-paced, guest-focused environment. This role delivers an elevated coffeehouse experience by engaging guests, making personalized recommendations, and showcasing a variety of artisanal beverage offerings.

The Barista contributes to a welcoming and energetic atmosphere while maintaining operational excellence, cleanliness, and adherence to brand standards. This position requires strong product knowledge, attention to detail, and a passion for hospitality.

Key Responsibilities:

• Prepare and serve hot and cold beverages, including espresso drinks, teas, and blended beverages, to standard recipes
• Customize guest orders accurately and efficiently
• Provide knowledgeable recommendations and educate guests on menu offerings
• Operate espresso machines, brewing equipment, and related tools safely and effectively
• Input orders into MICROS/POS system and process payments accurately
• Maintain clean, organized, and fully stocked workstations at all times
• Perform opening and closing duties, including equipment setup, breakdown, and securing the outlet
• Monitor equipment functionality (coffee machines, refrigerators, freezers) and report issues promptly
• Bus tables and maintain cleanliness of guest areas
• Complete cashiering reports, resolve discrepancies, and handle receipts per company procedures
• Assist with inventory, stocking, and receiving deliveries as directed

Guest Experience & Service Standards:

• Welcome and acknowledge all guests with genuine hospitality
• Anticipate guest needs and provide personalized service
• Maintain a professional appearance and adhere to uniform standards
• Communicate clearly and professionally with guests and team members
• Support team members to achieve shared service and operational goals

Safety & Compliance:

• Follow all company safety, sanitation, and security policies
• Adhere to food safety and handling procedures
• Report accidents, injuries, and unsafe conditions immediately
• Complete all required training and certifications

Physical Requirements:

• Stand, walk, or remain active for extended periods during shifts
• Lift, carry, push, or pull up to 25–40 pounds
• Perform repetitive hand and arm movements (grasping, reaching, bending, twisting)
• Work in confined or fast-paced spaces, including behind counters and service areas

Qualifications & Requirements:

• Previous barista or coffee experience preferred (espresso machine experience strongly preferred)
• Strong communication and guest service skills
• Ability to multitask and manage multiple orders efficiently
• Knowledge of food safety and sanitation practices
• Strong attention to detail and organizational skills
• A genuinely nice positive attitude with a proactive, team-oriented mindset
• Flexible availability, including early mornings, evenings, weekends, and holidays

Preferred Skills:

• Familiarity with MICROS or similar POS systems
• Ability to build guest relationships and remember repeat guest preferences
• Passion for coffee, beverage craftsmanship, and hospitality