At Electrolux Professional Group we hire to meet needs beyond tomorrow
UNLOCK YOUR POTENTIAL
At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomo
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITES:
· Provide technical assistance to customers, sales teams, and consultants, including troubleshooting, field installation guidance, start‑up support, and equipment recommendations.
· Support manufacturing teams with warranty, return, and product performance issues.
· Provide electrical, mechanical, and refrigeration assistance when required.
· Respond to customer service inquiries and resolve service‑related concerns.
· Coordinate and dispatch service calls.
· Review, evaluate, and process warranty parts and claims within established timelines.
· Organize and communicate warranty information to support corrective actions.
· Participate in occasional customer visits, which may require limited travel.
· Perform additional duties as assigned by management
Qualifications
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
· Basic computer experience, including spreadsheets and Microsoft Office programs.
· Knowledge of ORACLE ERP is beneficial.
· Effective written and verbal communication skills.
· Strong phone communication skills, including prompt, courteous, and efficient service delivery.
· Ability to work independently with minimal supervision.
· Strong electrical and mechanical aptitude.
· Consistent follow‑through and attention to detail.
· Professional, approachable, and respectful demeanor. (Language modified for DEI neutrality.)
· Reliable attendance and punctuality.
· General knowledge of the company’s products.
· Ability to work effectively in a collaborative team environment.
EDUCATION AND EXPERIENCE:
· Trade school or factory training related to refrigeration, steam, or mechanical commercial equipment.
· Minimum 2–5 years of experience troubleshooting refrigeration, steam, or mechanical commercial equipment.
Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably.
(We’re building it every day — and we’d love your help.)
Trust, ownership, and the opportunity to grow
• Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow
• The possibility to work hybrid and build a flexible worklife balance
• Be part of an industry shift that makes a difference — in how people live, cook, clean, care, and serve
• Plus: country-specific perks and benefits designed to support your well-being.
Company
Electrolux Professional Group - meeting needs beyond tomorrow
Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry equipment for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2024, the Electrolux Professional Group had global sales of SEK 12.5bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com