Senior Service Manager opening at our Parc Square community located in Alexandria, VA.

JOB TITLE:	Senior Service Manager
REPORTS TO:	Regional Property Manager/Community Manager
SUPERVISES:	All Service Personnel
POSITION TYPE:	Exempt/Non-Exempt, the duties and responsibilities of this role may vary based on the specific assignment, department, or division within the organization. These differences may be significant enough to impact the employee's classification under the Fair Labor Standards Act (FLSA). The position may be classified as either exempt or non-exempt based on the nature of the duties performed and the level of responsibility associated with the role.

SUMMARY OF POSITION:

Responsible for planning, organizing, and directing the general maintenance functions for multiple properties to ensure the residents a clean, safe, comfortable, and attractive place to live. Also responsible for maintaining the property assets. This position is considered an essential function to the operation of the community therefore, consistent attendance is an essential function of this position, as it directly impacts the employee’s ability to perform their duties effectively and ensures proper workflow and communication within the team.

PRIMARY DUTIES AND RESPONSIBILITIES:

All essential functions will be across all multiple properties under the Senior Service Manager’s supervision.

Abides by Fair Housing Laws.
Supervises and participates in the general maintenance and repairs of multiple properties, including, heating and air conditioning units, plumbing, electrical repairs, mechanical repairs, appliance repairs, painting, carpeting, carpentry work, window repairs, and grounds maintenance.
Organizes all turnover activities and preventive maintenance work, prioritizes work from work orders.
Orders supplies and maintains an inventory of maintenance supplies.
Ensures the proper use of potentially dangerous products and chemicals.
Oversees work done by outside contractors, inspects all work completed at the multiple properties.
Takes corrective action of employees when warranted.
Performs Employee Performance Reviews on an annual basis; and will maintain an emphasis on the training and development of the team members.
Support for other teams, as needed.
Other duties as assigned.

POSITION REQUIREMENTS / QUALIFICATIONS:

Ability to read and write English.
Prior experience reflecting overall general mechanical aptitude and ability.
Valid Driver’s License (if operating a vehicle)
EPA Certificate for Freon Recovery; HVAC Certificate.
Current Fair Housing Certification

PREFERRED SKILLS/ABILITIES:

Advanced training, such as that obtained from a mechanical/supervising trade or technical school.
Prior experience as Service Manager for a multi-unit property.

PHYSICAL ACTIVITIES/EQUIPMENT USED:

Physical Activities up to and including walking, bending, stooping, reaching, kneeling, crawling, stretching, climbing stairs or ladders, and standing for periods of time.
1. Exposure to inclement weather, noise, dust, heat, and mechanical equipment.
2. Exposure to potentially dangerous products and chemicals.

Heavy Lifting.

Key-cutting machine, hand tools, mechanical equipment, electrically powered construction equipment, lawn care equipment; phone.

GENERAL:

Hours worked will coincide with the hours of operation in the community. This position may be required to respond to after-hours emergency calls; may be placed on a rotating schedule to respond to evening, weekend, and holiday service calls.