Job Summary
We are seeking a Cloud Network Engineer (Level 1) with strong hands-on Cloud Network administration experience and multi-cloud operational expertise to support the cloud infrastructure projects. This role requires at least 2 years of Cloud Network experience predominantly on Amazon Web Services (AWS), with exposure to Microsoft Azure and Google Cloud Platform (GCP). The position focuses on maintaining and supporting Cloud Network workloads across multi-cloud environments, ITIL processes, application deployment and troubleshooting, security hardening, and operational excellence in regulated network separation environments.
Key Responsibilities
Multi-Cloud Network Operations
Provide projects and operational support for Cloud Networks.
Support cloud operations predominantly on Amazon Web Services, with exposure to Microsoft Azure and Google Cloud Platform.
Hands-on experience with cloud services including: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM), AWS Backup, Security Groups, VPC, Compute Engine, Cloud Storage, Cloud Monitoring, Cloud IAM.
Monitor and maintain Cloud Network workload performance, availability, and ensure cloud network security baseline across cloud platforms.
Contribute to Cloud projects.
ITIL & Service Management
Resolve incidents and service requests related to Cloud Network via ITSM platforms (ServiceNow, Jira, etc.)
Follow ITIL processes for Incident, Problem, Change, and Request Management
Create and update tickets with detailed documentation and resolution steps
Escalate complex issues to Level 2/3 engineers and track resolution progress
Participate in Change Advisory Board (CAB) reviews and change implementations
Maintain SLAs and ensure timely ticket resolution
Security & Compliance
Execute CIS (Center for Internet Security) security remediations and hardening baselines
Implement and review IAM permissions using IAM Access Analyzer and least privilege model
Perform Vulnerability Management System (VMS) remediation based on scan findings
Execute Cloudscape recommendations in collaboration with InfoSec teams
Work on Security threat detection tools and perform remediation
Support security compliance scanning and remediation activities
Maintain security configurations and monitor for security alerts
Implement and maintain SSL certificate management and renewal processes
Container & DevSecOps Awareness
Demonstrate basic knowledge of container technologies (Docker, Kubernetes, ECS, EKS, AKS, GKE)
Familiarity with DevSecOps practices and tools used in Singapore Government technology stack (SHIP-HATS)
Support containerized Windows applications where applicable
Understand CI/CD pipeline concepts and security integration
Automation & Scripting
Utilize AWS CLI, exposure to Azure CLI, and Google Cloud CLI for cloud operations
Create and execute SSM Documents for automated remediation and configuration management
Automate repetitive operational tasks to improve efficiency
Documentation & Knowledge Management
Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)
Document troubleshooting steps, configurations, and remediation procedures
Maintain runbooks for common operational tasks
Contribute to team knowledge base and continuous improvement initiatives
Monitoring & Observability
Configure and maintain monitoring using AWS CloudWatch, exposure to Azure Monitor, and GCP Cloud Monitoring
Set up alerts, alarms, and notifications for critical systems
Analyze logs and metrics to identify and resolve issues proactively
Support integration with centralized monitoring and observability platforms
Audit & Compliance Support
Participate in internal and external audits
Provide evidence and documentation for compliance requirements
Support audit remediation activities
Maintain compliance with government security frameworks and standards
Soft Skills & Competencies
Analytical Skills – Strong incident triage and root cause analysis under pressure
Problem Solving – Effective troubleshooting of complex Windows and cloud issues
Communication – Clear written and verbal communication; capable of producing documentation and interacting with stakeholders
Customer Service – Ability to handle and communicate with demanding customers tactfully and professionally
Ownership – Proactive problem-solving mindset with accountability for service delivery
Collaboration – Team player with collaborative work ethic
Adaptability – Willingness to learn new technologies and adapt to changing environments
Attention to Detail – Accurate implementation and thorough documentation
Time Management – Effective prioritization of tasks and tickets
Resilience – Ability to work under pressure during incidents and critical situations
Required Qualifications
Diploma or Degree in Information Technology, Computer Science, or related discipline
Minimum 2 years of hands-on Cloud Network administration and support experience
Strong understanding of Cloud Network patching processes and patch management tools
Experience with ITIL practices and using ITSM ticketing systems (ServiceNow, Jira, etc.)
Experience with application deployment and OS-level troubleshooting
Hands-on experience with CIS security hardening and remediation
Experience in regulated or secure environments
We are seeking a Cloud Network Engineer (Level 1) with strong hands-on Cloud Network administration experience and multi-cloud operational expertise to support the cloud infrastructure projects. This role requires at least 2 years of Cloud Network experience predominantly on Amazon Web Services (AWS), with exposure to Microsoft Azure and Google Cloud Platform (GCP). The position focuses on maintaining and supporting Cloud Network workloads across multi-cloud environments, ITIL processes, application deployment and troubleshooting, security hardening, and operational excellence in regulated network separation environments.
Key Responsibilities
Multi-Cloud Network Operations
Provide projects and operational support for Cloud Networks.
Support cloud operations predominantly on Amazon Web Services, with exposure to Microsoft Azure and Google Cloud Platform.
Hands-on experience with cloud services including: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM), AWS Backup, Security Groups, VPC, Compute Engine, Cloud Storage, Cloud Monitoring, Cloud IAM.
Monitor and maintain Cloud Network workload performance, availability, and ensure cloud network security baseline across cloud platforms.
Contribute to Cloud projects.
ITIL & Service Management
Resolve incidents and service requests related to Cloud Network via ITSM platforms (ServiceNow, Jira, etc.)
Follow ITIL processes for Incident, Problem, Change, and Request Management
Create and update tickets with detailed documentation and resolution steps
Escalate complex issues to Level 2/3 engineers and track resolution progress
Participate in Change Advisory Board (CAB) reviews and change implementations
Maintain SLAs and ensure timely ticket resolution
Security & Compliance
Execute CIS (Center for Internet Security) security remediations and hardening baselines
Implement and review IAM permissions using IAM Access Analyzer and least privilege model
Perform Vulnerability Management System (VMS) remediation based on scan findings
Execute Cloudscape recommendations in collaboration with InfoSec teams
Work on Security threat detection tools and perform remediation
Support security compliance scanning and remediation activities
Maintain security configurations and monitor for security alerts
Implement and maintain SSL certificate management and renewal processes
Container & DevSecOps Awareness
Demonstrate basic knowledge of container technologies (Docker, Kubernetes, ECS, EKS, AKS, GKE)
Familiarity with DevSecOps practices and tools used in Singapore Government technology stack (SHIP-HATS)
Support containerized Windows applications where applicable
Understand CI/CD pipeline concepts and security integration
Automation & Scripting
Utilize AWS CLI, exposure to Azure CLI, and Google Cloud CLI for cloud operations
Create and execute SSM Documents for automated remediation and configuration management
Automate repetitive operational tasks to improve efficiency
Documentation & Knowledge Management
Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)
Document troubleshooting steps, configurations, and remediation procedures
Maintain runbooks for common operational tasks
Contribute to team knowledge base and continuous improvement initiatives
Monitoring & Observability
Configure and maintain monitoring using AWS CloudWatch, exposure to Azure Monitor, and GCP Cloud Monitoring
Set up alerts, alarms, and notifications for critical systems
Analyze logs and metrics to identify and resolve issues proactively
Support integration with centralized monitoring and observability platforms
Audit & Compliance Support
Participate in internal and external audits
Provide evidence and documentation for compliance requirements
Support audit remediation activities
Maintain compliance with government security frameworks and standards
Soft Skills & Competencies
Analytical Skills – Strong incident triage and root cause analysis under pressure
Problem Solving – Effective troubleshooting of complex Windows and cloud issues
Communication – Clear written and verbal communication; capable of producing documentation and interacting with stakeholders
Customer Service – Ability to handle and communicate with demanding customers tactfully and professionally
Ownership – Proactive problem-solving mindset with accountability for service delivery
Collaboration – Team player with collaborative work ethic
Adaptability – Willingness to learn new technologies and adapt to changing environments
Attention to Detail – Accurate implementation and thorough documentation
Time Management – Effective prioritization of tasks and tickets
Resilience – Ability to work under pressure during incidents and critical situations
Required Qualifications
Diploma or Degree in Information Technology, Computer Science, or related discipline
Minimum 2 years of hands-on Cloud Network administration and support experience
Strong understanding of Cloud Network patching processes and patch management tools
Experience with ITIL practices and using ITSM ticketing systems (ServiceNow, Jira, etc.)
Experience with application deployment and OS-level troubleshooting
Hands-on experience with CIS security hardening and remediation
Experience in regulated or secure environments