CUSD 303 is seeking a qualified candidate to serve as Technology Support Specialist for the 2026 - 2027 SY. 

The Technology Support Specialist works with Technology team members to implement and maintain services that are useful and reliable. This individual works primarily through the district helpdesk system to complete work tickets, triage issues, and escalate high priority problems.

Minimum Education/Certification:

• A bachelor's or associate's degree focused on information information technology, computer science, or a related field, or equivalent combination of education and relevant experience.
• Education supplemented by specialized computer courses or an equivalent combination of training and experience may be substituted for degree requirements.

See Job Description Attached.

APPLICATION PROCESS: This position is posted as an administrative position through the D303 website.

From PDF Description

Community Unit School District 303
201 S. 7th Street, St. Charles, IL 60174-2664 ◦ (331) 228-2000 ◦ www.d303.org
Job Title: Technology Support Specialist Wage/Hour Status:12-month
Reports to: Executive Director of Technology
or Designee Pay Grade:
Dept./School: District Wide Date Revised: April, 2026
Primary Purpose:
The Technology Support Specialist works with Technology team members to implement
and maintain services that are useful and reliable. This individual works primarily through
the district helpdesk system to complete work tickets, triage issues, and escalate high
priority problems. This position provides proactive and reactive support to all end user
district systems. The Technology Support Specialist reports to the Supervisor of
Technology Operations.
Qualifications:
Minimum Education/Certification:
• A bachelor’s or associate degree focused on information technology, computer
science, or a related field, or equivalent combination of education and relevant
experience
• Education supplemented by specialized computer courses or an equivalent
combination of training and experience may be substituted for degree requirements.
Special Knowledge/Skills:
• Knowledge of the Windows desktop environment
• Knowledge of Local Area Networking
• A+ Professional Certification or Equivalent experience/knowledge
• Ability to diagnose and resolve technical issues
• An ability to work with minimum supervision and guidelines.
• The ability to assess problems and communicate quickly while under pressure is
essential
• Willingness to work overtime, including weekends, as required.
• Willingness to be on call during off-hours.
• Strong skills in hardware and software problem resolution.
• Personal vehicle and valid driver’s license is required (mileage reimbursed)
Major Responsibilities and Duties:
• Provide technical support for end-users.
• Responsible for configuration and resolution of technology hardware and software
issues
• Ability to perform installations and upgrades of client server software

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Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Standard office equipment including personal computer and
peripherals.
Posture: Frequent sitting and standing; occasional bending/stooping, pushing, pulling,
and twisting.
Vision: Abilities required of this position include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.
Motion: Frequent movement throughout the work environment. Repetitive hand motions;
frequent keyboarding, use of mouse, and occasional reaching.
Lifting: Occasional light lifting and carrying less than 15 pounds
Environment: May work prolonged or irregular hours
Mental Demands: Have the ability to solve complex problems in situations where only
limited standardization exists. Ability to interpret instructions provided through written and
oral form. Ability to work with frequent interruptions and maintain emotional control under
stress.
*The mental demands, physical demands, and work environment characteristics are
representative of those an employee encounters while performing the essential functions
of this job. Reasonable accommodations may be made to allow an employee with
disabilities to perform the essential functions.
All district employees are expected to maintain a high level of ethical behavior and
confidentiality of information regarding students, personnel, and all job related matters. In
addition, all staff are expected to serve as a positive role model and work to ensure a safe
building environment.
The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not to be construed as an
exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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