At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. 

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

We are seeking a Principal Product Manager to join our Product & Technology organisation. This is a senior, high-ownership role sitting at the intersection of product strategy, enterprise client engagement, and platform development, with accountability for translating client needs into scalable product capabilities whilst defining and driving the external facing product vision and roadmap.

This role is ideal for an experienced product leader who combines strong strategic thinking with hands-on execution, someone who can set direction, engage directly with enterprise clients as a credible product authority, and drive disciplined delivery across complex, concurrent workstreams. You will operate with significant autonomy, influence roadmap direction across the organisation, and help raise the bar of product thinking across the team.

Key Responsibilities:

Product Strategy & Vision

• Own the product strategy and vision for the client facing experience of CloudFactory's platform and bespoke client solutions, defining where we are going and why.
• Identify and evaluate platform opportunities, including build vs. buy vs. partner decisions, in the context of CloudFactory's long-term direction.
• Define and communicate product principles that guide decision-making across the team, balancing client urgency with long-term platform scalability.
• Contribute to organisational roadmap direction, influencing priorities across multiple teams and workstreams.
• Drive the discipline of deciding what not to build, maintaining strategic focus in the face of competing client and stakeholder demands.

Customer & Stakeholder Engagement

• Act as a senior product authority for enterprise clients, leading scoping conversations, shaping solutions, and managing expectations with confidence and commercial awareness.
• Partner closely with Sales, Solutions, and Delivery teams to support new opportunities and ongoing client engagements, bringing product rigour to commercial conversations.
• Clearly communicate product direction, trade-offs, and timelines to executive and non-executive stakeholders across the business and with clients.
• Build trusted, long-term relationships with key clients, including the ability to push back constructively and say no when client requests conflict with platform strategy.

Product Discovery & Definition

• Lead product discovery, defining the methodology, not just participating in it, using customer interviews, workflow analysis, data-driven insights, and cross-client pattern recognition.
• Translate complex, ambiguous client problems into well-defined product strategies, requirements, and acceptance criteria.
• Evaluate externally-driven requests rigorously against platform reuse, scalability, and long-term roadmap alignment, distinguishing one-off customisation from genuine platform opportunities.
• Surface non-obvious insights across the client base and use them to drive product decisions that create leverage across multiple customers.

Roadmap & Execution

• Own and drive a significant area of the product roadmap, ensuring priorities are outcome-focused, clearly sequenced, and aligned with business objectives.
• Work closely with Engineering as a technically credible peer, contributing meaningfully to architectural discussions, challenging implementation approaches where necessary, and ensuring product decisions are grounded in technical reality.
• Track delivery progress, dependencies, and risks across multiple clients and initiatives, proactively driving resolution and making prioritisation calls when things conflict.
• Define and monitor product outcome metrics, owning the results, not just the delivery.
  

Delivery & Cross-Functional Leadership

• Lead cross-functional execution across Engineering, Design, Data, ML, and Operations, bringing clarity, accountability, and momentum to complex workstreams.
• Mentor and support other PMs in the team, sharing knowledge, raising standards, and contributing to a stronger product culture across the organisation.
• Support release planning, documentation, and client-facing enablement, ensuring launches land well internally and externally.