Close Date: Monday, June 01, 2026 12:00 AM
Department: Charlotte Water Department
Salary: $156,190.00 - $195,238.00 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn, and play.Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast, with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County, and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews, and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management, and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Salary:
The salary for this position is: $175,714.20 - $195,237.99, Commensurate with Experience.
Summary:
The Deputy Director serves as a member of the Charlotte Water Executive Leadership Team and reports directly to the Charlotte Water Director to provide overall leadership and management of the department. This position will manage two divisional managers who serve on the Charlotte Water Leadership team. The specific areas of focus are with Field Operations and the Customer Service Divisions. Field Operations is the largest division with over 350 employees and a budget of close to $40 million. The Charlotte Water system includes: 4500 miles of each water distribution mains and sanitary sewer collection mains. Areas of responsibility in Field Operations include administration; four operation centers (zones); a rehabilitation and replacement engineering group; a critical assets group; a utility locating group; and a water quality assessment. The Customer Service Division has a staff of 150 employees and a budget of approximately $13 million.
Major Duties and Responsibilities:
Member of the Charlotte Water Leadership Team participating in the overall management of the department.
Ensures activities, functions, and operations are aligned with the City’s and the Department’s Purpose, Core Values, Strategic Plan and direction of the City Manager and the Charlotte Water Director
Develops and executes operational plans to ensure achievement of assigned strategic priorities and projects; establishes capital investment priorities.
Ensures activities, functions, and operations are aligned with the City’s Goals and policies and the Department’s Strategic Plan.
Plans for optimal use of staff and material resources of the organization.
Negotiates contracts and agreements related to system expansion, operation, and maintenance; partners with the Charlotte Water leadership team on department-wide strategic operational, budgetary and policy issues.
Partners with the Charlotte Water leadership team on department-wide strategic operational, budgetary and policy issues.
Assists the utility in responding to increasingly complex technical standards and regulations.
Represents Charlotte Water in work with elected officials, other City leaders and staff, state and federal regulators, regional partners, consultants, and contractors; regional partners, consultants, and contractors; coordinates with internal and external service providers to assure support services and other needs are met to establish and sustain efficient, effective operations; negotiates and resolves sensitive, significant and controversial issues.
Exercises considerable independent judgment and initiative; and acts on behalf of the Director in the Director's absence.
Manages two divisional managers that serve on the Charlotte Water Leadership team. The specific areas of focus are with Field Operations and the Customer Service Divisions. Responsibilities in this area include working with all residential, commercial and industrial customers related to overall customer care, new service connections, billing assistance, service investigations, meter maintenance, repair and replacement and associated engineering functions.
Licenses, Certifications, or Registrations:
Requires a valid Driver’s License.
Must obtain and maintain a City Driver’s Permit.
Knowledge, Skills & Abilities:
Experience in water and wastewater operations management.
Thorough knowledge of utility management, especially related to front-facing operations, asset management, organizational management, workforce, community relations, and finance.
demonstrated skill in workforce management and work leadership of an organization employing large numbers of diverse professional and technical personnel.
Proven ability to strategically guide high-level management staff who have responsibility for large and diverse staff and areas of operations.
Exceptional and proven communications, negotiation, and relationship-building skills.
Preferred Qualifications:
Knowledge of Distribution and Collection Systems Operations.
Knowledge of Utility Customer Service functions, water meter operations, and technology.
Minimum Qualifications:
Requires a bachelor’s degree in engineering or other Science/Technical field related to utility operations and management; requires a thorough understanding of water/sewer system management, operation, maintenance, and engineering principles and practices.
10-plus years of progressive experience managing water /sewer utility operations and/or engineering; demonstrated skill in workforce management and work leadership of an organization employing large numbers of diverse professional and technical personnel
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email [email protected]
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.