Assists the Account Managers in the achievement of whole blood and apheresis collection goals.
This is a PRN position.
Essential Functions:
- Completion of telemarketing functions to educate, thank and sign-up donors for future donations.
- Perform on-site recruitment, sign-up tables, and donor flow assistance for blood drives.
- Help educate and convert donors to double red and platelet donations where appropriate.
- Assist Marketing efforts through help with packing, distribution, and inventorying of incentive items, labelling products with recruitment related tags, and telemarketing of sweepstakes winners and Donor/Recipient Meet and Greet attendees.
- Help with preparation efforts for special events (i.e. contacting invitees for participation lists, setting up gift tables, refreshments, check in tables etc.)
- Assist with data entry and organizational needs of the department.
- Exemplifies CBC's Customer Service Mission and Core Values.
Other Functions:
- Makes recommendations to improve organizational processes.
- Any related duties as assigned.
Qualifications:
Requirements:
- High school diploma or equivalent.
- Two to three (2-3) years’ experience in sales and marketing or customer service
Licenses / Certifications:
Must have and maintain a valid driver's license.
Experience:
Entry level position
Some experience in sales, marketing and/or customer service or performing duties in a related area preferred.
Any combination of education, training and experience that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.
Skills & Abilities:
- Sales and marketing skills
- Strong customer service skills both written and verbal
- Flexibility and sensitivity to changing demands and priorities.
- Strong attention to detail in all work processes.
- Ability to work flexible hours with some nights and weekends.
- Ability to work independently with minimal supervision.
- High level of interpersonal skills to handle a variety of complex issues and situations.
- Ability to communicate clearly with the general public.
- Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
- Ability to work in a strong team environment.
- Ability to be responsive and available to management to address issues and concerns ans they arise.
- Must be self-motivated and a self-starter with good organization skills.
Knowledge:
Working knowledge of computerized accounting systems.
Knowledge of a variety of software applications (Microsoft Office Suite)
Knowledge of Missouri and Kansas driving laws as applicable.
Overview:
Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit savealifenow.org. Connect with us on Facebook, X, Instagram, and LinkedIn.