Troubleshoot and solve customer technical issues.

• Support inquiries via Zendesk and Dialpad.
  

• Resolve escalated technical problems.
  

• Install and update CORRIDOR software.
  

• Refresh Customer Test Environments.
  

• Use SQL queries for troubleshooting.
  

• Collaborate with peers and management.
  

• Provide clear guidance to clients.
  

• Maintain operational processes.
  

• Document bugs and gather information.
  

• Contribute to knowledgebase.
  

• Adhere to SLAs and timelines.
  

Requirements

• Bachelor's degree preferred, but Associate's degree with 5 years experience accepted.
  

• Proficient in SQL for data analysis and issue resolution.
  

• Knowledge of Windows Server administration and troubleshooting.
  

• Skilled in managing Microsoft IIS for web services.
  

• Comfortable teaching software use to others.
  

• Independent and productive in office or remote settings.
  

• Available for on-call support after hours and weekends.