Description

Position Overview

The Service Technician Lead is a key leadership role within Jusczak Repair's service operations. This position is responsible for overseeing and mentoring all in-house shop technicians, ensuring work is completed efficiently, safely, and to the highest quality standards. In addition to leadership responsibilities, this role serves as the lead hands-on technician, performing complex diagnostics and repairs in the shop and on-site at customer locations using the company’s mobile service truck.

Job Details: 

Full-time Monday - Friday, 2-10pm (overtime available if needed)

Requirements

Key Responsibilities

Leadership & Mentorship

• Provide guidance, training, and mentorship to shop technicians, fostering a culture of safety, teamwork, and continuous improvement.
• Assist in assigning, prioritize, and oversee daily workloads in the shop to ensure productivity and quality standards are met.
• Serve as the primary technical resource and escalation point for complex repairs and troubleshooting.
• Promote compliance with company policies, safety regulations, and industry best practices

Technical & Service Duties

• Perform advanced diagnostics, maintenance, and repairs on a variety of equipment and systems in both shop and field settings.
• Operate and manage the mobile service truck, providing timely, high-quality service at customer sites.
• Ensure tools, equipment, and vehicles are properly maintained and in safe working order.
• Accurately document all work performed, including parts used, labor hours, and service reports.
• Support parts ordering, inventory management, and coordination with vendors as needed.

Customer Service & Representation

• Act as a professional representative of NSC ATE while interacting with customers in the shop and field.
• Communicate effectively with customers to explain diagnoses, repair solutions, and service recommendations.
• Uphold company standards for customer satisfaction, building trust and long-term relationships.

Qualifications

• 5+ years of experience as a shop or field service technician, preferably in [insert industry focus: heavy equipment, industrial, mechanical, etc.].
• Proven leadership or mentoring experience in a service environment.
• Strong technical knowledge in diagnostics, repair, and maintenance of mechanical and/or electrical systems.
• Ability to operate and manage a mobile service truck independently.
• Excellent problem-solving and decision-making skills.
• Strong organizational, time management, and communication abilities.
• Valid driver’s license with a clean driving record; CDL may be required depending on equipment.

Working Conditions

• Split between shop environment and field service at customer sites.
• May involve overtime, weekend, and on-call work based on customer needs.
• Physical requirements include standing, lifting, and working with tools and heavy equipment.

What We Offer:

• Competitive industry pay
• PTO and unpaid time-off available upon request
• Internal leadership opportunities and development
• On-site ongoing industry training
• Health Insurance - 50% employer paid premiums 
• HSA
• 401(k) with 3% employer match
• Dental, Vision and Life Insurance ($25,000) - 100% employer paid premiums
• Access to a free local financial advisor