Location: Manhattan (back up to Brooklyn)
Employment Type: Full-time - Salaried
Work Setting: Field-Based (Multi-Site)
Schedule: Tuesday to Saturday (50 hours workweek in the field; with flexible coverage requirements)
Compensation:
Unarmed: $62,400 annually
Armed: $76,700 annually (must possess valid NYS Armed Guard License and Unrestricted Carry Permit)
About the Role
The Field Operations Specialist (the "FOS") serves as a critical operational stabilizer within GLOBAL OPS’ Field Management structure. This is a high-responsibility, field-based role designed to ensure coverage continuity, site familiarity, and real-time operational support across assigned regions.
This role is not a traditional supervisory position. Instead, it is focused on operational excellence, rapid response, site presence, and quality assurance across multiple locations.
The FOS plays a key role in supporting Managers of Field Operations and the Director of Security Operations by ensuring that field operations run smoothly, consistently, and professionally.
This role is structured as a developmental pathway into formal field management leadership.
Key Responsibilities
1. Regional Shift Coverage & Workforce Stabilization
Provide on-site coverage in response to call-outs, absences, and urgent staffing needs
Float between multiple client locations within assigned region
Maintain operational continuity during scheduling gaps
Support staffing stabilization efforts during peak operational periods
2. Site Familiarization & Operational Readiness
Develop working knowledge of all assigned sites, including post orders and client expectations
Conduct regular site visits and walkthroughs
Perform perimeter checks and site checks
Identify operational inconsistencies and escalate appropriately
3. Incident Response & Escalation Support
Respond to urgent field incidents in coordination with Company Management
Support proper incident documentation and reporting
Maintain composure and professionalism during high-pressure situations
Reinforce escalation protocols and operational standards
4. Quality Assurance & Standards Enforcement
Reinforce company protocols and professional conduct standards
Support onboarding shadowing for new agents
Provide real-time feedback to Managers regarding operational trends
Model accountability, punctuality, and field professionalism
Authority & Reporting Structure
Reports directly to the Manager of Field Operations
No direct reports
No hiring, termination, or disciplinary authority
No client contract ownership
This role supports field management.
Qualifications
Minimum 5 years of private security or related operational experience
Valid NYS Security Guard License (required)
Valid NYS Armed Guard License (required for Armed role)
Strong understanding of field security operations
Ability to travel between multiple NYC locations
Professional communication skills (verbal and written)
Ability to remain calm under pressure
Strong situational awareness and decision-making ability
Physical & Work Requirements
Ability to stand and walk for extended periods
Ability to travel between sites throughout NYC
Flexibility for evenings, weekends, and emergency coverage
Ability to respond to urgent operational needs
What Success Looks Like
Reliable coverage stabilization
Clear, professional incident escalation
Strong site familiarity across region
Reduced operational disruption
Positive client and internal feedback
Demonstrated readiness for advancement into Field Management
Career Path
Security Agent
↓
Field Operations Specialist
↓
Manager of Field Operations
↓
Director of Security Operations
This role is designed as a developmental stepping stone for high-performing professionals seeking advancement into formal leadership roles.
Why Join GLOBAL OPS
Work within a structured and disciplined field management model
Competitive compensation aligned with responsibility
Clear advancement pathway
Exposure to diverse operational environments
Opportunity to contribute meaningfully to field stabilization