Step into the moment. Support the mission. Change the outcome.
YSS is seeking a compassionate, proactive, and highly engaged CARE (Crisis, Assistance, Response, Engagement) Team Specialist to play a key role in maintaining safety and connection at our newly opened Ember Recovery Campus.
YSS provides trauma-informed, inpatient addiction treatment through Ember Recovery, serving adolescents and young adults with residential care, mental health support, crisis stabilization, and shelter services.
As a vital member of the CARE Team, the Specialist helps create a safe, structured, and supportive campus environment for clients, visitors, staff, and community partners. This role maintains a strong, visible presence—building trust, modeling positive interactions, and offering real-time coaching and support to staff.
This is a hands-on, fast-moving role where no two days are the same. The CARE Team Specialist responds to crisis situations such as behavioral escalations, elopements, and safety concerns, working alongside direct care staff to de-escalate and stabilize situations. Law enforcement is engaged only when necessary, with a strong emphasis on therapeutic intervention. Following critical incidents, the Specialist leads or supports debriefs within 24 hours in partnership with the CARE Team Manager.
What You'll Do...
- Engage with clients in a compassionate, supportive, and therapeutic manner
- Promote growth by providing structure, maintaining clear expectations, and consistently applying boundaries
- Build familiarity with campus operations, clients, and staff while proactively monitoring safety practices
- Respond quickly and effectively to crisis situations, supporting both staff and clients
- Complete timely, accurate documentation and incident reporting
- Ensure client needs are addressed through established processes
- Communicate effectively with internal teams and external partners, including family members and caseworkers as appropriate
- Collaborate with Campus Leadership to coordinate with local emergency responders when needed
- Follow established protocols related to scheduling, fund management, and communication of key issues
- Maintain clean, safe, and organized living spaces; submit maintenance requests as needed
- Complete all required residential care training
- Partner with program staff and supervisors to ensure compliance and high-quality service delivery
This is not a complete list of the responsibilities of this position. Duties may change at any time.
What We Provide...
We believe in your potential, we meet you where you are, and we invest in your future. Beyond the meaningful work, YSS provides the following benefits:
- Supportive leadership team and mission-driven culture.
- Flexibility and autonomy in a collaborative environment.
- Competitive salary
- Comprehensive benefits.
- Health insurance
- Voluntary dental insurance
- Voluntary vision insurance
- Life insurance and long-term disability coverage
- Supplemental accident, critical illness, and hospital indemnity insurance
- Professional liability insurance coverage
- Flexible spending account/health savings account
- Supplemental compensation award
- Generous Paid Time off and Leave
- Four weeks of paid time off (PTO)
- Volunteer time off
- Paid holiday leave
- Birthday holiday
- Wellness Program Opportunities
- Paid membership to the Athletic Club of Ames
- Employee Assistance Program for all employees
- Flu shots
- Mental health support
- YSS is a Public Service Loan Forgiveness qualified employer.
- 403(b) retirement offerings
If this sounds like work you’d be proud to do—and a team you’d want to grow with—we’d love to hear from you. Let’s do meaningful work, together.