Senior Vice President, Product

This position is remote

We are more than just a healthcare company; we are a community of professionals driven by the knowledge that our success leads to a positive impact on the communities that we support.

At ComplexCare Solutions, you’ll play a crucial part in innovating solutions that empower health plan members and healthcare providers alike. Our collaborative environment fosters creativity and initiative, ensuring that every idea and effort contributes to meaningful change in the industry. Join us and become a part of a team that turns vision into action, making a tangible impact on the future of healthcare.

Overview:  The Senior Vice President, Product and Solution Operations is responsible for the development, operationalization, and execution of their designated business unit's product strategy and roadmap to ensure it features market-leading innovation, delivers value for the Company’s  clients through continuous product improvement, and supports the Company financial and operational performance goals. This role provides strategic and operational leadership for the business Product function and team members. Additionally, this executive leadership role is accountable for developing the product portfolio's strategic vision while nurturing and empowering a culture of innovation and continuous and improvement.    

The Senior Vice President, Product and Solution Operations proactively participates in and leads cross-functional collaboration to drive improvements and performance in the entire Company product suite. This role is an executive leadership function and is directly involved in all key organizational strategy and decision-making.  

Duties and Responsibilities: 

• Develop and maintain “expert-level” knowledge regarding products, services, capabilities, infrastructure, and operations of Employer and its affiliates, the marketplace, competition, strategic positioning, threats and direction to achieve optimal insight and success with respect to Employer’s (and those of its affiliates) products, services, capabilities, support, functionality requirements, and financial performance; 
• Lead, drive and ultimately be responsible for, all planning, implementation, execution, and successful achievement of sales to support our growth strategy, to achieve the targets of market penetration, revenue, new product commercialization and client diversification, including: 

• • Develop and maintain an expert level of knowledge regarding vision, products, services, infrastructure, operations, markets, competitors, and regulations of the Company to achieve optimal insight into the provider unit’s goals, opportunities, capabilities, strategies, functionality requirements, compliance and risks; 
  • Develop, implement and manage the annual budget in conjunction with the President and Finance team; prepare and submit an annual operational budget for review and approval and manage effectively within this budget; 
  • Develop strategic imperatives for business unit and partner with Finance and Data Governance to identify KPI’s that support the achievement of business imperatives; 
  • Develop sales strategic business plans to drive bookings and revenue and increase market share;

• • Lead with compelling strategic vision that is in alignment with the organization’s short and long-term goals. Oversee and provide leadership in the effective identification, recruitment, review process, retention, training, daily coordination, and management of team members; 
  • Scale, lead, drive, and manage all personnel teams, tools, processes, policies, procedures, and associated resources to achieve the goals as outlined above; 
  • Responsible for the development and implementation of go-to-market strategies for all new and existing products and services to achieve the goals as outlined above; 
  • Participate with The Company leadership in the strategic development of initiatives to identify enhancements which may improve products, services, operations, client appeal, process flow, risk exposure, and overall business function, industry reputation, and financial performance; 
• Management of strategy formulation and execution utilizing the development of new business models, research of current market needs and landscape as well as emerging technologies, industries and competitive trends.  This includes financial projections to forecast outcomes supporting recommendations ultimately ensuring cross functional go-to-market readiness. 
• Management of product portfolio and life cycle from requirements, ensuring quality standards are achieved, release plans, enhancement roadmaps as well as creation of a full suite of collateral, including white papers, presentations, product datasheets, webinars and other sales support tools for marketing readiness.
• Maintain compliance with ComplexCare Solutions’ policies, procedures and mission statement; 
• Adhere to all confidentiality and HIPAA requirements as outlined within Complex Care Solutions’ Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and 
• Fulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solutions for the purpose of achieving operational and financial success of Employer. 

Job Requirements: 

• Minimum of 15 years of experience with demonstrable accomplishments in product management, business strategy, financial / business modeling and analysis, business plan development, market/industry research and competitive analysis; 
• Minimum 10 years of proven track record in building new products and introducing them to market (software development preferred); 
• Minimum of 12+ years of management experience; 
• Advanced capability in interacting with a variety of stakeholders (i.e. sales, marketing, development, technical services, etc.) with a demonstrated ability to lead through influence; 
• Strong experience in healthcare including development of tech enabled clinical services, launching, BPAAS, BPO; 
  Strong analytical, organization and planning skills; 
• Proficient in Microsoft Office suite including Word, Excel, Visio and PowerPoint; 
• Effective and clear written and verbal communication skills; 
• Highly self-motivated and directed with the ability to effectively balance priorities; and 
• Proven ability to work effectively under pressure & meet deadlines.  

The Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected characteristic under federal, state, or other applicable laws. 

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