Job Title: General Manager

Department: Retail

Reports to: Director of Retail

FSLA Status:  Exempt

Shift: Varies

About Us

Common Citizen, a Michigan-based cannabis company, is dedicated to reshaping perceptions around cannabis and enhancing lives through our principles of 'cannabis for humanity' and 'change for the better.' Prioritizing people in all aspects, from cultivating high-quality cannabis to providing a world-class customer experience, we embody a commitment to continuous improvement. As we aspire to be recognized as a Fortune Magazine 'Best Company To Work For,' our family of brands also includes 8 cannabis retail stores serving their respective local communities under 4 brands – LIV Cannabis Co., Pure Lapeer Canna, Xplore Cannabis, and Cannavista Wellness, creating a seamless network where we are all one. Join us at Common Citizen for a collaborative and inclusive journey, anchored in the principles of 'cannabis for humanity' and a commitment to positive change.

About This Role

Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers.

The General Manager’s role is to guide and inspire the team to deliver an exceptional retail experience that promotes the Common Citizen movement.  This involves leading by example in serving your fellow advisors; inspiring and admiring your team members; and working with company experts in value streams such as HR, Finance and Regulatory Compliance.

Responsibilities

Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.

Responsibilities include but not limited to:

• Creating a quality work experience for the retail team, seeing them as people not employees.
• Manage and inspire staff to deliver the highest level of customer service.
• Provides consistent constructive feedback that empowers and motivates our team and fosters an environment of growth and development.
• Manage, supervise, and direct the activities of the store and team, including oversight of local store employee scheduling.
• The General Manager will be expected to step in and assist with reception, inventory management and retail floor activities such as advising patients and customers.
• Address issues that arise from employees or customers (complaints, grievances etc.)
• Conduct personnel performance appraisals to assess training needs and build career paths.
• Propose innovative ideas to increase brand awareness and the Common Citizen Movement.
• Create and reinforce a proactive selling culture that focuses on building a confident and competent team, building a loyal customer following through clear and positive communication.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
• Provide education for staff about medical cannabis strains, edibles, concentrates, and routes of administration.
• Participate in developing and implementing operational rules, regulations, policies, and procedures to ensure optimal efficiency of store.
• Maintain outstanding store condition and visual merchandising standards as it aligns with Common Citizen brand standards.
• Ensure the provisioning center remains compliant with security, inventory, and local and state regulations.
• Work in partnership with inventory & purchasing leads to create deals and specials that promote increased foot traffic.
• Oversee and manage product inventory in partnership with Back of House Manager.
• Report on buying trends, customer needs, profits etc.
• Manage financial records and cash handling procedures.
• Use active selling skills during guest engagements.
• Lead and coach selling skills in team members through practice and roleplay.
• Observe selling behaviors and coach with on-the-spot feedback.
• This is a dynamic team, and as such daily tasks may vary, resulting in a fast-paced and lively work environment.

The Experience You Bring and the Skills we Need:

• Problem solving skills
• Leadership and organizational abilities
• Interpersonal and communication skills
• Strong math skills
• Proficiency using Microsoft Office suite- especially MS Excel and Word
• Detail-oriented
• Ability to work well both alone and with others.
• Strong communication skills, both verbal and written
• 3-5 years in a retail management position
• Understanding of METRC
• Continuous Improvement/Lean Methodology experience preferred, not required.
• Cannabis experience preferred, not required.

Physical Requirements

• Regularly required to stand/walk for entire shift.
• Use hands to handle, control, or feel objects, tools, or controls.
• Reach with hands and arms; and talk or hear.
• Frequently lift and/or move up to 20 pounds.

Why You’d Love This Role

You have:

• A high level of professionalism and believe in our founding principles: “Cannabis for humanity” and “Change for the better”. As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.
• A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.
• A desire to change the social perception of cannabis and a passion for humanity.
• A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.
• Value integrity and honesty and want to bring those values to the cannabis industry.
• Enjoy being part of a team and sharing your skills with your fellow citizens.
• An appreciation for all stages of the production cycle of cannabis, including harvesting, trimming and processing.
• An awareness of the contamination risk between a commercial and home grow, and thus can commit to not operating a home grow while working with us in the greenhouse.

We offer:

• Medical, Dental, Vision benefits active first of the month following your first day of employment.
• Paid time off.
• Employee discount.
• Employee sponsored life insurance.
• Employee assistance program.
• 401K & 401K matching.

Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.

**Must be at least 21 years of age as required by the Cannabis Regulatory Association**