Role Overview

The Loan Processor is responsible for moving loans from application through closing with accuracy, organization, and clear communication. This role ensures loan files are complete, consistent, and properly prepared for underwriting and closing.

Loan Processors manage an active pipeline, identify and resolve issues, and coordinate across internal teams and external partners to keep loans progressing on schedule.

Core Responsibilities

Loan File Management

• Maintain complete, accurate, and up-to-date loan files within the Loan Origination System (LOS)
• Review documentation for completeness and readiness for underwriting
• Ensure all required documents are properly organized and accessible

Pipeline Ownership and Coordination

• Manage an assigned pipeline of loans from application through closing
• Track key milestones, deadlines, and documentation requirements
• Identify missing items and escalate or resolve issues to keep loans on track

Documentation and Verification

• Collect and organize borrower documentation, including entity documents, financials, construction budgets, plans, and permits
• Ensure documentation aligns with internal standards and underwriting requirements
• Maintain clear records throughout the loan lifecycle

Cross-Functional Execution

• Coordinate with originators, underwriting, borrowers, and third-party vendors
• Act as a point of contact for documentation status and next steps
• Support alignment on loan readiness and closing timelines

Process Consistency

• Follow established processing workflows and standards
• Flag inefficiencies or gaps in the process
• Support overall team consistency and organization

How This Role Operates

• Works with strong organization and attention to detail across multiple loan files
• Manages daily workflow while aligning with team priorities and timelines
• Communicates consistently with internal teams and external partners
• Maintains visibility into file status and upcoming deadlines
• Approaches challenges with a practical, solutions-oriented mindset
• Supports a collaborative team environment

Indicators of Success

• Loan files are complete, accurate, and ready for underwriting review
• Pipeline progresses with minimal delays due to missing documentation
• Processing standards are consistently followed
• Issues are identified and addressed in a timely manner
• Effective coordination across originations, underwriting, and operations