Description

• • Manages a defined book of client accounts through multiple avenues of communication
  • Owns and manages customer orders from initial contact to delivery
  • Coordinates with Sales, Operations and Logistics to provide pricing and delivery information
  • Enters orders into Datacor ERP
  • Confirms orders and delivery dates
  • Follows-up on customer orders and inquiries with thorough communication
  • Actively manages orders/accounts to ensure delivery by checking stock for availability and delivery time
  • Coordinates/communicates with other departments to ensure successful delivery of product
  • Provides daily/weekly/monthly reporting to Customer Care Director for review
  • Provides superior customer service and maintains client satisfaction through critical thinking, problem solving and decision making
  • Assist with training of team members as needed

     

Requirements

• Bachelor’s degree in business administration or communication preferred or 2 years equivalent experience
• Proven customer service skills required
• Proficient in Microsoft Office Suite required
• Knowledge of Datacor ERP preferred
• Ability to troubleshoot and manage complex accounts
• Ability to multi-task
• Critical thinking skills required
• Works well in a team environment
• Dependable and punctual

Work Schedule:

Monday – Friday; 8am – 5pm with a one-hour lunch break

Summary

We are looking for a detail-oriented, motivated Customer Support Account Specialist who delivers exceptional service, builds strong client relationships, and resolves issues with confidence and care.  You should be skilled at balancing relationship-building, problem-solving and proactive communication in a fast-paced environment.  If you're passionate about creating positive customer experiences, ready to make an impact and excited to support our customers at the highest level as part of a dynamic team, then we want to hear from you!