HiringCafe
Posted 3w ago

ServiceNow Architect and Team Lead - SPM & Python (Work From Home)

@ Quantrics
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Manila, Metro Manila, Philippines
RemoteFull Time
Responsibilities:lead squad, coach team, drive CI/CD
Requirements Summary:5+ years ServiceNow with architect/lead experience; SPM module; strong JavaScript on ServiceNow; Python for automation; DevOps in Agile; 5+ years people management; REST API experience
Technical Tools Mentioned:REST API, Python, ServiceNow, JavaScript
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Job Description

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Lead and manage the GCC (Global Capability Center) squad, ensuring effective delivery, collaboration, and alignment with business objectives.
  • Provide technical leadership by analyzing complex requirements, resolving technical challenges, and recommending optimal solutions (Out-of-the-Box vs. custom development).
  • Establish and enforce development best practices, coding standards, and platform governance across the team.
  • Coach and mentor team members to elevate technical capability, productivity, and overall performance.
  • Challenge existing processes and ways of working to drive continuous improvement, efficiency, and innovation.
  • Actively contribute to development activities by working on user stories or features when required.
  • Drive enhancements in CI/CD pipelines to improve deployment efficiency, reliability, and release quality.
  • Design and implement automated testing strategies to ensure high-quality delivery of features and user stories primarily within the SPM (Strategic Portfolio Management) module.

 

Core Competencies (Must-have Competencies)

  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • Minimum of 5+ years of experience with ServiceNow and held an architect or technical lead role.
  • Experience in SPM (Strategic Portfolio Management) module.
  • 5+ years of experience in development, with strong proficiency in JavaScript within the ServiceNow platform and experience of Python for automation and scripting.
  • 5+ years of experience working with DevOps tools and practices, within an Agile delivery environment (e.g., Scrum, Kanban).
  • 5+ years of experience in people management, including leading technical teams, coaching developers, performance management, and driving team delivery.

Complementary Competencies

  • Demonstrated interest in learning network technologies and operational processes.
  • Strong professional discipline, including consistency, punctuality, and reliability in a team environment.
  • Effective communication skills, with the ability to collaborate daily with cross-functional teams.
  • Proactive and curious mindset, with a strong drive to understand business context and continuously improve solutions.

 

QUALIFICATIONS

Work Conditions

  • Work From Home Set-up
  • Schedule: 4 PM – 1 AM MNL

 

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