Enterprise Success Manager, Mining

About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

About the Role

As Enterprise Success Manager (ESM) – Mining, you will play a pivotal role in transforming customers from point of sale into long term advocates of Seequent’s solutions. With a core focus on users and usage, you will ensure customers not only adopt our products successfully but gain maximum value from them over time.

Acting as the primary point of contact for your assigned enterprise accounts, you will work closely with Account Managers and internal teams across technical support, product and domain experts. You will proactively coordinate onboarding, training and ongoing engagement, acting as the customer’s advocate within Seequent while ensuring a seamless and supportive customer experience.

This is a highly collaborative and strategic role where success is measured by happy, proficient users, strong relationships and sustained product usage across complex mining environments.

Key responsibilities include:

Building strong, trusted relationships to drive customer satisfaction, loyalty and long term retention
Coordinating onboarding and training by engaging the right technical experts and validating delivered value
Acting as the voice of the customer internally to improve onboarding, product usage and support experiences
Monitoring customer engagement with technical support and escalating issues before they become risks
Identifying opportunities for upsell and cross sell where additional solutions add customer value
Analysing customer health data (including usage metrics, support trends and NPS outcomes) and presenting insights to customers

Skills and Experience Required

8+ years of relevant industry experience, ideally within mining, technology or complex B2B environments
Strong customer centric mindset with a passion for helping customers achieve measurable outcomes
Ability to quickly build a broad understanding of a multiproduct solution suite
Confident communicator able to engage credibly with technical and nontechnical stakeholders
Strong problem-solving skills with the ability to navigate complexity and ambiguity
High emotional intelligence, with a relationship driven and empathetic approach
Well organised and action oriented, able to manage multiple enterprise accounts simultaneously
Relevant industry and technical proficiency to support customers effectively

Location and Additional Information

This is an office based role, with some travel required to visit customer sites as needed. You will report to the Sales Director, Mining, and work as part of a broader account team. There are no direct reports associated with this position.

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Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.

Our people – Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change.

Our culture – At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self.

Our offices – Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista-crafted coffee, games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.

Benefits – Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources. Additional benefits are unique to each location Seequent resides in.

How to apply

If this sounds like the role for you, apply today