Overview
For almost 50 years, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 31 cities in the US, Canada, Mexico, Guatemala, Honduras, and Nicaragua.
Purpose of the Position:
To provide ongoing support and expertise through assessment, planning, implementation, and overall evaluation of individual resident needs. The overall goal of the position is to enhance the quality of resident services and satisfaction, to provide continuity of care through the integrating and functions of case management and discharge planning. All duties should be performed within the framework of the policies and procedures of Covenant House Georgia. This position reports to the Lead Case Manager.
Essential Duties & Responsibilities:
Conduct all resident interactions in a manner that promotes acceptance, respect, honesty, and emphasizes the CHGA’s Five Principles
Develop individualized case plans with measurable goals and objectives based on the needs identified in initial and ongoing assessments
Meet with youth on caseload weekly and document interactions in the electronic databases
Participate with a multi-disciplinary team to provide comprehensive service to our youth
Ensure the integration of social services/case management functions into the family reunification, resident care, discharge, and housing processes with other external service organizations, agencies, and healthcare facilities
Refer residents for appropriate services to meet their needs
Develop knowledge of the current community resources and referrals, including attendance at off-site meetings and training
Establish and maintain an ethical and professional relationship with residents.
Ensure documentation is entered timely into ETO and Client Track electronic databases according to Data Integrity Plans
Promote effective and efficient utilization of resources
Immediately report all maintenance concerns to Facilities
Facilitate new resident orientation groups, and lead community meetings for residents
Assist in the training and orientation of new staff and volunteers
Follow all department procedures for resident schedule, shift transition, food preparation, intervention, and on-call utilization
Seek and accept supervision and continuing education.
Uphold Covenant House Georgia standards of conduct, policies, and procedures at all times
Attend and participate in all scheduled or mandatory meetings, training, and supervision sessions
Adhere to all resident confidentiality requirements and standards
Perform all other tasks as requested by the Directors, Coordinators, and CHGA administration
In Addition:
Job Title: Case Manager
Department: Program
Reports to: Lead Case Manager
Classification: Exempt
Knowledge and Abilities:
Knowledge of industry standards and best practices for working with homeless and at-risk young adults and trauma-informed practice
Aware of the needs of youth experiencing homelessness and at-risk of exploitation that Covenant House Georgia serves
Ability to:
Engage the client in the assessment process; establish and maintain an effective working relationship with co-workers, supervisors, representatives of other agencies, and the public; and effectively communicate, verbally and in writing, with both internal and external individuals and/or businesses
Drive agency or personal vehicles to transport items and/or persons (valid State of Georgia license required)
Model appropriate, professional behavior for staff to establish and maintain superior services to youth in a safe and inviting atmosphere
Ensure compliance of files in accordance with a specific city, state, and Federal guidelines
Establish and maintain an effective working relationship with co-workers, supervisors, representatives of other agencies, and the public
Effectively communicate, verbally and in writing, with both internal and external individuals and/or businesses
Respond in a timely manner to emergencies and resolve issues
Provide crisis intervention independently and make informed decisions for resident infractions
Lift and move objects typically weighing 5-35 pounds; work standing, walking, and/or sitting a minimum of 8 hours per day/shift
Performs all other duties as assigned
Supervisory Duties: as assigned
Education & Experience: BS required with a minimum of 5 years experience or MSW required with a minimum of 3 years experience working with youth in a residential setting desired; knowledge of mental health and substance use is required; CPR and First Aid certification desired; sufficient health, ability, experience, and education to perform the assigned duties with or without accommodation.
Our Community
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House Georgia (CHGA) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHGA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHGA are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHGA will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you are fun, dynamic, and hardworking, come join our awesome international team in an organization with a heart!