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Posted 5mo ago

SAP SD Functional Lead-Retail

@ Infosys
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London, England, United Kingdom
HybridFull Time
Responsibilities:design solutions, lead delivery, stakeholder management
Requirements Summary:Extensive SAP SD expertise with 12-15 years in Retail/omnichannel, S/4HANA, integration with SAP modules, and strong leadership and stakeholder management.
Technical Tools Mentioned:SAP SD, SAP S/4HANA, SAP CAR, SAP Retail, IDocs, APIs, Fiori, O2C, POS, WMS, MM, FI, OMS
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Job Description

About Us

Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

The Team

Our ERP practice helps some of the largest global firms and most recognizable brands deliver value and business transformation enabled by digital ERP solutions and services. Our ERP services covering strategy, implementation and innovation help clients delivering true value and achieve their transformation agenda.

The Role

The Functional Lead – Commercial (Retail) is responsible for driving end-to-end solution design, process optimization, and implementation of SAP S/4HANA Commercial/SD processes within a retail environment. This role acts as the primary bridge between business stakeholders and the SAP technical teams, ensuring that commercial processes are aligned with business goals, industry best practices, and S/4HANA capabilities.

Key Responsibilities

1. Solution Design & Delivery

  • Lead design workshops for Order-to-Cash (O2C), pricing, promotions, retail master data, and integration with POS/e-commerce systems.
  • Translate business requirements into functional specifications for S/4HANA.
  • Drive the configuration of SAP SD and retail-related commercial processes.
  • Ensure solutions adhere to SAP best practices, industry standards, and enterprise architecture.

2. Implementation & Project Execution

  • Lead the SAP S/4HANA Commercial workstream through design, build, testing, training, and go-live.
  • Create and maintain configuration documents, functional specs, test scripts, and user manuals.
  • Manage integration with SAP CAR, SAP Retail, SAP MM, finance (FI), and third-party retail systems (OMS, POS, WMS).

3. Business Partnering

  • Work closely with merchandising, sales, supply chain, finance, and store operations teams.
  • Provide expert guidance to business stakeholders on process improvements and retail-specific commercial flows.
  • Facilitate UAT sessions and support end users during stabilization.

4. Support & Continuous Improvement

  • Lead issue resolution, root-cause analysis, and enhancement requests.
  • Identify opportunities for automation, process optimization, and feature adoption in S/4HANA.
  • Stay updated on SAP S/4HANA innovations, retail trends, and localization/legal requirements.