Roles and Responsibilities:

• Resource Management: Manage and prioritize workshop resources according to current workload and upcoming job requirements.
• Documentation Maintenance: Ensure workshop documentation is maintained in accordance with iQS, FSM, and other relevant databases.
• Inventory Management: Monitor and maintain stocks of consumable items and spare parts in conjunction with the Inventory/Asset Manager.
• Equipment Readiness: Ensure rework, inspection, and repair work is carried out to have equipment readily available for stock and allocation to specific jobs.
• Certification and Asset Management: Maintain and update certification and asset folders for rental tools.
• Equipment Preparation: Supervise the preparation of rental, sales, and third-party equipment prior to mobilization to and from location.
• Communication: Liaise with field personnel and third-party suppliers to ensure job requirements are communicated throughout the planning and preparation process.
• Training and Mentoring: Provide guidance, assistance, training, and mentoring to workshop technicians as required.
• Quality and Service Standards: Maintain quality, cost, and service standards by supervising employees.
• Safety Procedures: Perform/assign JSA (Job Safety Analysis), Tool Box Talks, and Permit to Work as required.
• Maintenance Procedures: Follow maintenance and process procedures for applicable products and equipment and complete all relevant documentation.
• Training and Competency: Successfully complete training plans and competency standards as set out in the position within company guidelines.
• Complex Procedures Supervision: Supervise complex workshop procedures such as SITs (System Integrity Tests) and FATs (Factory Acceptance Tests) as required.
• Competency Assessments: Implement competency standards for workshop personnel and perform competency assessments.
• Performance Management: Assign goals and objectives, perform performance appraisals, and participate in the selection and interview process for workshop candidates.
• Process Improvements: Implement improvements for workshop processes and procedures related to performance enhancements.
• Compliance: Ensure compliance with the Quality Manual, Operating and Technical Procedures, and Workplace Instructions.
• Additional Tasks: Perform other work-related tasks as assigned and comply with all NOV Company and HSE policies and procedures.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• High school diploma or equivalent.
• Minimum of eight years of oilfield service experience, with expertise in downhole tool operations.
• Experience with completions, liner hangers, or workover tools in a service company.
• Strong mechanical aptitude and ability to read technical documentation.
• Valid Transportation of Dangerous Goods certificate.
• Valid H2S Training certificate.
• Valid First Aid / CPR certificate.

EDUCATION & EXPERIENCE QUALIFICATIONS

• High School Diploma or Equivalent; Associate's Degree preferred.
• Minimum 2 years of related workshop experience.
• Minimum 2 years of field experience.
• Root Cause Analysis experience preferred.
• Project Management experience preferred.

JOB REQUIREMENTS

• Valid driver’s license 
• Good oral and written communication skills.
• Fluent in English.
• Ability to work collaboratively with cross-functional teams.
• Ability to effectively utilize dedicated resources and the ability to plan, control, and take responsibility for own work.
• Excellent problem-solving and analytical skills.
• Ability to discern key information and required actions from complex problems.
• Ability to utilize software associated with supporting the job role.
• Availability on a 24-hour call basis as needed.
• Mechanical ability necessary to perform equipment job functions.

BEHAVIORAL COMPETENCIES

• Ability to follow instructions.
• Ability to work closely with fellow employees.
• Self-motivated and self-starter.
• Ability to demonstrate coaching and mentoring skills.
• Supervisory skills.
• Good knowledge of Microsoft Outlook, Word, Excel, and Visio.
• Good oral and written communication skills.
• Relevant oilfield product knowledge.
• Basic rig knowledge.
• Knowledge of downhole equipment across multiple product lines, including liners, packers, frac plugs, toe valves, and frac sleeves.