Job Title:

Operations Specialist 1

Division/Department:

Fulfillment

Reports to:

Area Supervisor/Manager

Approved By:

Director of Fulfillment

Viewed By:

HR

Scheduled Hours:

Scheduled for 41 Hour /week

Last Reviewed:

3/30/26

Job Overview:

Operations Specialist I is a systems-based support role within the fulfillment operation. This position supports department leadership by helping coordinate daily activity, guiding employees, monitoring department performance, and using reports/data to identify opportunities for improvement.

Key Responsibilities:

• Provide guidance and direction to department employees during daily operations
• Monitor employee output, order flow, department progress, and operational performance
• Use operational reports, system data, and labor tools to identify trends, gaps, and follow-up needs.
• Prepare and review daily, weekly, and monthly reporting related to output, accuracy, labor usage, and department results.
• Communicate performance updates, concerns, and operational needs to department leadership
• Reinforce SOPs, safety expectations, quality standards, and performance requirements
• Assist with coaching conversations, employee follow-up, and escalation of performance concerns when needed
• Support shift start-up, work assignments, labor movement, and department adjustments
• Help identify process issues and recommend practical improvements based on data and floor observations
• Participate in root cause analysis and corrective action follow-up

• Additional responsibilities as assigned by supervisor/manager

Specific Knowledge, Skills and Abilities:

• Experience providing work direction or guidance to hourly employees preferred
• Experience using warehouse systems, reporting tools, labor reports, or operational tracking systems
• Strong analytical skills with the ability to review data and identify performance trends
• Strong professional communication skills, both verbal and written
• Strong follow-up, organization, and problem-solving skills
• Proficiency in Microsoft Excel and operational reporting preferred

• Ability to work in a fast-paced fulfillment center environment

Preferred Education and Experience :

• Minimum of 4 years of consecutive experience with coordination/lead support in logistics, warehouse, fulfillment, or similar operations
• High school diploma or equivalent; some college or technical training preferred
• Maintain a professional and visible presence in the department
• Support employees while partnering with department leadership
• Use data and reporting to support better operational decisions
• Follow through on assignments, reporting, and employee-related follow-up

• Support a culture of safety, accountability, efficiency, and respect

Physical Environment/Occupational Risks

• Warehouse environment

• Lifting up to 50lbs