Salary Range: $148,767 - $223,150
This is an exempt position. Pay rates are based on education, skill, experience level and internal equity.
POSITION SUMMARY
Provides difficult technical and responsible administrative work in the supervision and management of the Tax Administrator’s office. This executive level position is responsible for making and leading policy decisions, overseeing activities, ensuring compliance with all applicable laws and guidelines, planning and preparation of operational budgets, strategic planning, and managing departmental initiatives; and is accountable for statutory responsibilities as indicated in the Revenue Laws and Machinery Act of North Carolina.
Adheres to and enforces all federal, state, and local laws and ordinances related to the collections of property and business/gross receipts taxes for Mecklenburg County and the seven municipal jurisdictions within the County. Reporting to the Tax Administrator, and in collaboration with the Deputy Tax Administrator for Assessing, leads the administration of the office. Prepares and submits for Board of County Commissioner and Municipal governing boards/councils’ approval of the Annual Tax Collections Settlement. Prepares the annual Order of Collections for Board of County Commissioner and Municipal governing boards/councils’ approval Provides regular updates of the status of all prior and current year collections. Develops and executes strategies for collection of delinquent taxes. Collaborate with department executive leadership and other county agencies to ensure the successful accomplishment of the County Tax Administrator’s key goals and objectives. Advise Tax Administrator on assessment strategic initiatives.
ESSENTIAL FUNCTIONS
• Department Executive Leadership Team: Coordinate and support all activities under the direction of the Tax Administrator, including cross divisional and cross team strategy, departmental communication plans, and enterprise initiatives. Back up the Tax Administrator in duties and assignments as requested. Advise, plan, and execute strategy, balanced scorecard initiatives, and departmental vision and mission directives. Assist in the development and management of the departmental operating budget.
• Collections Division Leadership: Provide strategic leadership to Collections Division managers and staff, carrying out the Tax Administrator’s vision, mission, goals, strategies, expectations, and measures. Supervise, direct, and evaluate assigned staff; measure performance; and provide timely feedback, coaching, and performance management. Ensure onboarding, systems training, and process training are conducted, tracked, and up to date. Ensure employee concerns or problems are addressed appropriately and according to HR or internal policies.
• Standards and Administration:
• Quality Standards and Processes: Establish and maintain quality standards governing the collections process, including staffing, metrics, training and review of collection activities for accuracy. Ensure all key responsibilities in the collections arena are documented. Refine processes and priorities as needed.
• Collections Training: Oversee training, certifications, continuing education requirements and advanced training. Provide oversight and direction for the implementation of programs and services administered by the Collections Division.
• Collections Legislation and Changes: Keep abreast of legislative changes and court decisions in tax collection and related areas and recommend adjustments and changes to methods and procedures as appropriate.
• Revenue Enforcement: Oversee, direct and manage the enforcement of delinquent taxes, including garnishments, attachments, bank levies, tax liens, foreclosure processes, and other statutory remedies. Exercise independent judgment and initiative in executing details of work. Develop tools, resources and processes to manage all aspects of revenue enforcement.
• Annual Settlement and Order of Collection: Responsible for preparing and submitting the Annual Tax Collections Settlement and the annual Order of Collection for approval by the Board of County Commissioners and municipal governing boards/councils.
• Processes: Confirms all key processes are documented, updated and communicated.
• Quality Control and Testing: Ensure internal controls for cash handling, payment processing, deposits, reconciliations and distribution of collections are tested and adhere to County and State requirements.
• Communications: Oversee the coordination of public outreach efforts and participate in meetings with groups, media and communities in Mecklenburg County regarding collections in support of the Collections managers and Tax Administrator.
• Key Collections Data:
• Revenue Analysis: Analyze collection trends and delinquency data to develop defendable strategies for improving collection rates and ensuring equitable enforcement.
• Collections Database: Ensure the maintenance of the collections database, collection and analysis of information on payments, delinquencies, enforcement actions and other factors affecting revenue collection in Mecklenburg County.
• Service Delivery Excellence: Develop and consistently reinforce internal and external service quality including customer interactions, written communication, clear processes, timeliness and accuracy of responses to email, and accuracy in executing all processes that impact residents of Mecklenburg County.
• Equity: Interpret and equitably apply all laws, policies and service delivery consistently, according to policy and established procedures to all resident and employees.
• Build Relationships: Build relationships and find opportunities to collaborate with other departments to provide the highest level of service delivery.
MINIMUM QUALIFICATIONS
Experience: Eight (8) years of accounting, finance, tax collection or related experience, including two years of supervisory experience, or an equivalent combination of education, training, and experience.
Education: Bachelor’s Degree in Finance, Accounting, Business or Public Administration or related field.
Combination of relevant education and relevant experience accepted: Yes
LICENSES AND CERTIFICATIONS
• Deputy Tax Collector Certification.
• Requires a valid North Carolina or South Carolina Driver's License
• Requires County Driving Privileges
PREFERRED QUALIFICATIONS
• Master's Degree in a related field
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of
• Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Principles and processes for providing customer services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Laws, legal codes, court procedures, precedents, government regulations, and agency rules, and the political climate
• Expertise in tax collections
Skills
• Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Talking to others to convey information effectively
• Adjusting actions in relation to others' actions
Abilities
• Building Strategic Work Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals
• Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives
• Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values
• Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience
• Leading through Vision and Values: Keeping the organization’s vision and values at the forefront of associate decision making and action
COMPUTER SKILLS
Proficient in various computer applications including Microsoft Office Suite
REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
This is an exempt position. Pay rates are based on education, skill, experience level and internal equity.
POSITION SUMMARY
Provides difficult technical and responsible administrative work in the supervision and management of the Tax Administrator’s office. This executive level position is responsible for making and leading policy decisions, overseeing activities, ensuring compliance with all applicable laws and guidelines, planning and preparation of operational budgets, strategic planning, and managing departmental initiatives; and is accountable for statutory responsibilities as indicated in the Revenue Laws and Machinery Act of North Carolina.
Adheres to and enforces all federal, state, and local laws and ordinances related to the collections of property and business/gross receipts taxes for Mecklenburg County and the seven municipal jurisdictions within the County. Reporting to the Tax Administrator, and in collaboration with the Deputy Tax Administrator for Assessing, leads the administration of the office. Prepares and submits for Board of County Commissioner and Municipal governing boards/councils’ approval of the Annual Tax Collections Settlement. Prepares the annual Order of Collections for Board of County Commissioner and Municipal governing boards/councils’ approval Provides regular updates of the status of all prior and current year collections. Develops and executes strategies for collection of delinquent taxes. Collaborate with department executive leadership and other county agencies to ensure the successful accomplishment of the County Tax Administrator’s key goals and objectives. Advise Tax Administrator on assessment strategic initiatives.
ESSENTIAL FUNCTIONS
• Department Executive Leadership Team: Coordinate and support all activities under the direction of the Tax Administrator, including cross divisional and cross team strategy, departmental communication plans, and enterprise initiatives. Back up the Tax Administrator in duties and assignments as requested. Advise, plan, and execute strategy, balanced scorecard initiatives, and departmental vision and mission directives. Assist in the development and management of the departmental operating budget.
• Collections Division Leadership: Provide strategic leadership to Collections Division managers and staff, carrying out the Tax Administrator’s vision, mission, goals, strategies, expectations, and measures. Supervise, direct, and evaluate assigned staff; measure performance; and provide timely feedback, coaching, and performance management. Ensure onboarding, systems training, and process training are conducted, tracked, and up to date. Ensure employee concerns or problems are addressed appropriately and according to HR or internal policies.
• Standards and Administration:
• Quality Standards and Processes: Establish and maintain quality standards governing the collections process, including staffing, metrics, training and review of collection activities for accuracy. Ensure all key responsibilities in the collections arena are documented. Refine processes and priorities as needed.
• Collections Training: Oversee training, certifications, continuing education requirements and advanced training. Provide oversight and direction for the implementation of programs and services administered by the Collections Division.
• Collections Legislation and Changes: Keep abreast of legislative changes and court decisions in tax collection and related areas and recommend adjustments and changes to methods and procedures as appropriate.
• Revenue Enforcement: Oversee, direct and manage the enforcement of delinquent taxes, including garnishments, attachments, bank levies, tax liens, foreclosure processes, and other statutory remedies. Exercise independent judgment and initiative in executing details of work. Develop tools, resources and processes to manage all aspects of revenue enforcement.
• Annual Settlement and Order of Collection: Responsible for preparing and submitting the Annual Tax Collections Settlement and the annual Order of Collection for approval by the Board of County Commissioners and municipal governing boards/councils.
• Processes: Confirms all key processes are documented, updated and communicated.
• Quality Control and Testing: Ensure internal controls for cash handling, payment processing, deposits, reconciliations and distribution of collections are tested and adhere to County and State requirements.
• Communications: Oversee the coordination of public outreach efforts and participate in meetings with groups, media and communities in Mecklenburg County regarding collections in support of the Collections managers and Tax Administrator.
• Key Collections Data:
• Revenue Analysis: Analyze collection trends and delinquency data to develop defendable strategies for improving collection rates and ensuring equitable enforcement.
• Collections Database: Ensure the maintenance of the collections database, collection and analysis of information on payments, delinquencies, enforcement actions and other factors affecting revenue collection in Mecklenburg County.
• Service Delivery Excellence: Develop and consistently reinforce internal and external service quality including customer interactions, written communication, clear processes, timeliness and accuracy of responses to email, and accuracy in executing all processes that impact residents of Mecklenburg County.
• Equity: Interpret and equitably apply all laws, policies and service delivery consistently, according to policy and established procedures to all resident and employees.
• Build Relationships: Build relationships and find opportunities to collaborate with other departments to provide the highest level of service delivery.
MINIMUM QUALIFICATIONS
Experience: Eight (8) years of accounting, finance, tax collection or related experience, including two years of supervisory experience, or an equivalent combination of education, training, and experience.
Education: Bachelor’s Degree in Finance, Accounting, Business or Public Administration or related field.
Combination of relevant education and relevant experience accepted: Yes
LICENSES AND CERTIFICATIONS
• Deputy Tax Collector Certification.
• Requires a valid North Carolina or South Carolina Driver's License
• Requires County Driving Privileges
PREFERRED QUALIFICATIONS
• Master's Degree in a related field
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of
• Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Principles and processes for providing customer services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Laws, legal codes, court procedures, precedents, government regulations, and agency rules, and the political climate
• Expertise in tax collections
Skills
• Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Talking to others to convey information effectively
• Adjusting actions in relation to others' actions
Abilities
• Building Strategic Work Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals
• Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives
• Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values
• Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience
• Leading through Vision and Values: Keeping the organization’s vision and values at the forefront of associate decision making and action
COMPUTER SKILLS
Proficient in various computer applications including Microsoft Office Suite
REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.