Client Services Manager - Kingston, PA

At CareBuilders at Home, we help seniors remain safe, independent, and comfortable in the place they call home. We are a mission-driven team built on compassion, accountability, and strong caregiver support.

We are seeking a Client Services Manager to lead client care coordination, caregiver performance, and service quality for our Kingston, PA office. This is a high-impact leadership role for someone who thrives in a fast-paced environment, builds strong relationships, and takes pride in delivering consistent, high-quality care to clients and families.

What Success Looks Like

Top performers in this role:

• Deliver consistently high client satisfaction and care continuity
• Build trusted relationships with clients, families, and caregivers
• Proactively resolve scheduling and service challenges before they escalate
• Maintain strong caregiver engagement, performance, and retention
• Strengthen the agency’s reputation in the Kingston community

Key Responsibilities

Client Care Management

• Conduct client assessments and develop individualized care plans
• Serve as the primary liaison for clients and families
• Monitor satisfaction and respond quickly to concerns
• Ensure care plans are properly implemented and updated as needs change
• Perform routine check-ins and quality assurance visits

Caregiver Recruiting, Coordination, & Onboarding

• Partner with scheduling to ensure strong caregiver-client matches
• Support caregiver onboarding and training specific to client needs
• Provide ongoing coaching and field support to caregivers
• Address performance issues and reinforce quality standards

Operations & Communication

• Collaborate with leadership to ensure smooth daily operations
• Communicate schedule or care plan changes to relevant teams
• Maintain accurate documentation and compliance standards
• Support recruiting and retention efforts for caregivers

Qualifications

We’re looking for someone who brings leadership, accountability, and strong relationship-building skills.

Preferred experience:

• 1+ years in home care, healthcare, or service operations
• Experience in care coordination, case management, or client services
• Strong communication and conflict resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and strong organizational skills
• Experience with scheduling or care management systems
• Bachelor’s degree in healthcare administration, social work, or related field preferred

What We Offer

• Competitive salary based on experience
• Health, dental, and vision insurance
• Health Savings Account (HSA)
• Paid time off and holidays
• Professional development and growth opportunities
• Supportive, mission-driven team culture

Job Details

• Job Type: Full-Time
• Location: Kingston, PA (In Person)

If you are organized, proactive, and passionate about improving the lives of others, this is an opportunity to make a meaningful difference while helping grow a high-performing home care team. Apply now to join our dynamic team!