This position is responsible for coaching, scheduling, and supervising all Tellers within a branch, in addition to providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.

Position Accountabilities

• Provide excellent customer experience

• Perform basic customer and cash transactions
• Balance cash each day

• Identify referral opportunities to contribute to branch goals
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures

• Identify risk and escalate concerns through proper channels
• Manage branch cash expectations including ATM servicing
• Coach and train all Tellers within the branch to meet goals
• Assist Branch Manager with performance development of Tellers
• Analyze operating reports and coach less senior Teammates accordingly
• Develop and maintain knowledge of bank products, services, including other lines of business
• Other duties as assigned

Organizational Relationship

This position reports to the assigned leader of the branch.

Position Qualifications

Education & Experience

• High school diploma or equivalent required, Associate’s degree preferred
• Previous cash handling experience required
• Teller experience required
• Previous customer service experience required
• Coaching experience preferred

Knowledge & Skills                                                                                             

• Excellent customer service skills
• Excellent oral and written communication skills
• Ability to exercise sound business judgment
• Proficient computer skills
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change
• Shifts may vary for each position offering, depending on business need
• Able to stand for extended periods of time and lift objects up to 30 pounds