About the Department
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Under general supervision, performs comprehensive triage of complaints, incident/accident, and facility reported incidents (FRI's) according to Medicare/Medicaid certification and State standards for compliance with Federal, State, and other applicable laws and regulations for Healthcare Quality.
Reviews complaint allegations and assures that they are appropriately logged. Triages complaints received utilizing Healthcare Quality protocols. Review of incident and accident reports. Prepares complaint intake documentation and researches and responds to queries from Regional Long-Term Ombudsman. Determine the scope of complaints and inquires in accordance with Healthcare Quality guidelines. Meets deadlines with effective and complete written correspondence, documentation, and data entry.
Participates with other team members and members of other program areas to identify concerns, solve problems, and make decisions in a rational process. Assist with quality improvement planning when requested and attends team meetings when needed. Provides clinical information and guidelines to staff when requested. Ability to apply critical thinking to triage complaints, incident/accident, and FRI's. Performs other duties as necessary, including but not limited to participates in preparing and presenting for hearings and trials. Review of Informal Dispute Resolution (IDR) and Independent Informal Dispute Resolution (IIDR) request when needed.
Position Duties
State Minimum Requirements: Graduation from an accredited school of nursing and related nursing experience.
Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
Minimum Qualifications
A master’s degree in nursing; or bachelor’s degree in nursing with two (2) years clinical experience as a Registered Nurse; or associate degree or diploma in nursing with four (4) years of clinical experience as a Registered Nurse. Reside 50 miles of Columbia.
Other Qualifications
EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.
REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.
STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.
DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
The South Carolina Department of Public Health offers an exceptional benefits package for Part-Time positions that includes:
- 15 days Annual (Vacation) Leave per year
- 15 days Sick Leave per year
- 13 Paid Holidays
- Paid Parental Leave
- Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
- S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
- Retirement benefit choices *
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.