Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

 
**Applicants who have not previously been successful for this role in the last 6 months are not eligible to apply on this occasion. **

Performance Analyst - Force Contact, West Midlands Police

Are you passionate about data analysis and eager to make a tangible impact within the largest department of West Midlands Police? We are seeking a dedicated Performance Analyst to join our Force Contact team. This role is pivotal in ensuring our department operates efficiently and effectively, providing critical support to our frontline services. 

Join us in this exciting role and contribute to the continuous improvement of our services, ensuring we meet the needs of our community effectively and efficiently. 

The Role: 

As a Performance Analyst for the Service Improvement Team, within Force Contact, you will play a crucial role in ensuring the department operates efficiently and effectively. Your primary responsibility will be the continual evaluation and analysis of departmental performance. You will provide insightful analysis and advice to senior management on performance issues, presenting your findings through written reports and oral presentations. 
 

Your role will involve collating and presenting performance information to both Senior Leadership and other internal partners. You will review, analyse, and interpret performance data using various statistical techniques, conducting further research to provide a deeper understanding of performance issues and their underlying causes. Additionally, you will undertake survey research, including designing questionnaires and analysing responses. 
 

You will prepare comprehensive written and verbal reports using information from a variety of sources and actively participate in briefings, meetings, seminars, and workshops to gather, present, and exchange performance-related information. Providing advice and guidance on the use and interpretation of published performance data will also be a key part of your role. As an active team member, you will support the Service Improvement Team in all aspects of performance management and perform any other tasks commensurate with the role. 

Responsibilities: 
•    Responsible for the continual evaluation and analysis of West Midlands Police performance both at local and Force level.  
•    Provide analysis and advice to senior management on performance issues in both ‘written report’ form and through oral presentations. 
•    Collate, and present performance information, in an appropriate format, as required by any Operations Command Team and other internal customers.  
•    Review, analyse and interpret performance data using a variety of statistical techniques and undertake further research as required. To provide the Force with a more informed understanding of performance issues and underlying causes.  
•    Undertake survey research, including questionnaire design and the analysis and interpretation of responses.  
•    Prepare written and verbal reports using information from a variety of sources.  
•    Actively participate in briefings, meetings, seminars and workshops, to gather present and exchange performance related information. 
•    Where appropriate, provide advice and guidance in relation to the use and interpretation of published performance data.  
•    Be an active team member and support the Service Improvement Team in all aspects of performance management.  
•    Perform any other task commensurate with the role. 

Essential Knowledge and Experience:  
•    A good standard of education.  
•    An understanding of research and statistical techniques. This will include the ability to devise a research proposal, determine the most appropriate methodology, formulate and test hypothesis.  
•    Experience in working in the business area of performance management, research or statistics.  
•    Ability to research, collate, analyse and interprets data from a wide range of sources including computerised and manual record systems.  
•    A significant level of skill in the use of Microsoft Office products, data mining tools and other relevant computer-based information and analysis systems.

  
Desirable Knowledge and Experience:  
•    Degree in a research/statistical discipline or other relevant subject (or demonstration of the intellectual abilities associated with that level).  
•    An understanding of performance management techniques. 
•    Knowledge and experience of SQL programming.  
•    Knowledge and experience of using SPSS.  
•    Knowledge and experience of using SFN / Six Sigma.  

Essential Skills: 
•    Proven numerical ability.  
•    Able to work methodically and logically with an enquiring and analytical mind.  
•    Significant IT skills with the ability to work with new systems.  
•    Effective written and verbal communication skills and the ability to work with people at all levels.  
•    Ability to prioritise own workload and manage competing demands.  
•    Self-motivated with the ability to work with minimum supervision and use own initiative.  
•    Ability to identify problems and seek appropriate solutions.  
•    Ability to work as part of a team 

Hours and Location: 
The core hours of this role will be office hours Monday to Friday (36.5 hours per week). The role will be located at Force Contact, C3, Park Lane.  

Allowances: N/A

Interviews: W/C 8th of June / W/C 15th of June.

Vetting:
Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: 
Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a hearing test.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment, we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.  

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants. 

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"
 

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