ABOUT OUR ROLE

As a Night Auditor you are responsible for running all end of day financial reports, oversee security of the property, and ensure guest satisfaction and requests are met as the sole front office teammate during the overnight period..

ESSENTIAL FUNCTIONS

Greet, register, and assign rooms to guests of the hotel
Make and confirm guest reservations
Verify guests' credit and establish how they will pay for the accommodation upon check-in
Keep record of room availability and guests' accounts using property management system
Perform simple bookkeeping activities, such as balancing receipts and revenue for the day, and perform income audit on all revenues posted
Review accounts and charges with guests during the checkout process
Contact overnight housekeeping or maintenance staff when guests report problems
Respond to inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
Record guest comments or complaints, referring customers to managers as necessary
Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller
Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

Communicate clearly, whether in writing (e.g., giving written instructions) or verbally
Ability to communicate in English, verbal and written
Ability to work flexible hours, including weekends and holidays
A great smile, attitude and desire to work with an energetic team!

Preferred Qualifications:

Experience in a hotel or resort setting.

PHYSICAL REQUIREMENTS

Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
Must be able to assist guests with luggage and set up event rooms.

ABOUT OUR

BENEFITS

Company Benefits and Perks	Full Time	Part Time	Seasonal
Medical (with company contribution)	Eligible	-	-
Dental (with company contribution)	Eligible	-	-
Vision (with company contribution)	Eligible	-	-
Paid Time Off	Eligible	-	-
401(k) (with company match)	Eligible	Eligible	-
Sick Time	Eligible	Eligible	-
Employee Dining Discounts	Eligible	Eligible	Eligible
Employee Marketplace Discounts	Eligible	Eligible	Eligible

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.