• Obtain and maintain professional licenses and certifications required for the position through attending required trainings, tracking CEU’s, and submitting renewals in a timely manner.
• Be available for scheduling for translation for counseling appointments in all of the agency programs, if requested.
• Be courteous, polite and helpful to the public and clients at all times with continuous awareness of maintaining a positive agency image.  Has knowledge of agency and community services.
• Protect clients’ rights by maintaining confidentiality of personal and financial information.
• Translation duties: greets and assists all Spanish speaking clients with check-in, initial paperwork, office procedures, and other client or case manager or therapist requests.
• May assist with translation for Family Life Education Programs and Helping Children Cope with Divorce Program.
• Report to the Program Director concerns regarding safety, customer service, client complaints, and noncompliance activities of agency policies and procedures.
• Complete all appropriate payment forms as instructed by the Program Director.  Maintain operations by following policies and procedures; reporting needed changes.
• Keeps track of all services rendered.
• Participate in staff and educational meetings and trainings when requested.