Front Desk Agent

The Greystone Inn is seeking a warm, professional, and detail-oriented Front Desk Agent to serve as the first point of contact for our guests. This role is essential in delivering a refined, personalized hospitality experience that reflects the elegance and charm of our lakeside property.

Key Responsibilities:

• Greet guests with a welcoming and professional demeanor upon arrival and departure


• Manage check-in and check-out processes efficiently and accurately


• Handle reservations, cancellations, and room assignments using the property management system


• Respond to guest inquiries regarding accommodations, dining, amenities, and local attractions


• Coordinate with housekeeping and maintenance to ensure rooms meet quality standards


• Address guest concerns promptly and escalate issues when necessary


• Maintain accurate records of guest accounts, billing, and transactions


• Uphold the inn’s standards of luxury service and confidentiality

Qualifications:

• Previous experience in hospitality, front desk, or customer service preferred


• Strong communication and interpersonal skills


• Professional appearance and demeanor


• Ability to multitask in a fast-paced environment


• Proficiency with hotel management software and basic computer systems


• Flexible schedule, including evenings, weekends, and holidays

Preferred Attributes:

• Passion for hospitality and guest service


• Knowledge of the Lake Toxaway area and local attractions


• Experience in boutique or luxury hotel environments