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Posted 2mo ago

Experienced Import Service Advisor Fairfield, Ohio

@ Jeff Wyler Automotive Family
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Fairfield, Ohio, United States
OnsiteFull Time
Responsibilities:Greet clients, Explain maintenance needs, Maintain CSI
Requirements Summary:Minimum 1 year automotive dealership service advisor experience; strong dealership operations knowledge; ability to meet CSI goals; excellent communication; multi-task in high-volume environment; CDK/Reynolds & Reynolds experience preferred; valid driver’s license.
Technical Tools Mentioned:CDK, Reynolds & Reynolds
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Job Description

Jeff Wyler Fairfield Auto Mall is "Now Hiring" Experienced Service Advisors!



 



Jeff Wyler Fairfield Auto Mall is seeking a top-performing Import Service Advisor to serve as the primary point of contact between our valued clients and our service department. This role is ideal for a polished, performance-driven professional who thrives in a fast-paced dealership environment and is passionate about delivering an elite customer experience.



As an Import Service Advisor, you will represent our import brands with integrity, technical expertise, and a commitment to operational excellence.





  • Greet clients promptly and professionally




  • Perform detailed vehicle walkarounds and accurate repair order write-ups




  • Clearly explain maintenance, repair needs, timelines, and pricing




  • Maintain proactive communication throughout the service process




  • Deliver vehicles back to clients with clarity and care




  • Achieve and maintain high Customer Satisfaction Index (CSI) scores





Sales & Performance Metrics





  • Consistently meet or exceed:





    • Effective Labor Rate (ELR)




    • Hours Per Repair Order (HPRO)




    • Maintenance and service contract penetration




    • CSI and retention benchmarks






  • Identify preventative maintenance opportunities




  • Build long-term customer relationships to drive retention





Operational Excellence





  • Work closely with technicians and parts department to ensure efficiency




  • Manage workflow to meet promised delivery times




  • Ensure warranty documentation and compliance accuracy




  • Maintain organized and detailed service records





Why Join Jeff Wyler Fairfield Auto Mall?





  • Established, high-volume dealership with strong market presence




  • Competitive compensation (base + commission + performance bonuses)




  • Full benefits package (medical, dental, vision, 401k, PTO)




  • Paid manufacturer training & ongoing professional development




  • Modern, fully equipped service facility




  • Advancement opportunities within the Jeff Wyler Automotive Family.