JOB SUMMARY: Provide the opportunity for residents to age in place, despite declining health problems, poverty, and emotional stress by linking them to the community and supportive services they need to continue living independently. Develop strong resident retention programs and identify abnormal physical, behavioral and unit conditions seeking solutions for these conditions. This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions may be required as deemed necessary by supervisory personnel.

• Interact with residents, monitoring their conditions, needs and the services they are receiving.


• Assessment, reassessments, case management and crisis management.


• Develop and manage programs to enhance quality of life and increase cognitive stimulation.


• Reporting, documentation, and record-keeping.


• Community building; connect residents with community resources.


• Make referrals to appropriate agencies.


• Develop monthly newsletter and calendar of resident educational programs.


• Attend Corporate Service Coordinator meetings and coalitions with Senior Service Providers.


• Other responsibilities assigned by the VP of Community Development; the Director of Resident Services/Community Development and/or immediate supervisor.

SUPERVISORY RESPONSIBILITIES: Reports to Director of Resident Services/Community Development; Resident Coordinator Program Manager; Senior Resident Services Coordinator; VP of Community Development. 

Supervises Resident Services Assistant and Resident Services Intern. 

Works with site staff, Corporate Office Staff, Resident Services Coordinator Team, and Server Support. 

External relationships include Residents, Senior Services Network, area hospital Social Work Departments, Adult Protective Services, physicians, Department of Human Services, civic organizations, home health agencies and other community partners.