Residence Director (West Side YMCA)
Full-Time / Regular
$66,300 Salaried

The YMCA of Greater New York is here for
all New Yorkers — to empower youth, improve health, and strengthen community.
Founded in 1852, today the Y serves a diverse population of more than half a
million New Yorkers who learn, grow, and thrive through programs and services
at our 24 branches. Community is the cornerstone of the Y. Together, we connect
active, engaged New Yorkers to build stronger communities. 

To
help fulfill our mission, we cultivate a culture of learning, leading, and
collaboration to enhance community impact. Through our talented staff and
“LEAP” career framework (Leadership, Empowerment, Accountability, Personal
Growth), we are committed to a people-first approach that fosters trust,
inclusion, growth, and development for all. 

The West Side YMCA is seeking a Residence Director who will provide leadership and direction to the successful operation of the
Branch Inclusionary Housing by leading and demonstrating outstanding hospitality
and the fulfillment of related job responsibilities. These responsibilities
include supervising and administering all aspects of West Side Y’s Inclusionary
Housing to achieve service, satisfaction, compliance, and retention. The Residence Director will ensure
excellent customer service to our guests and tenants at all times, and provide
leadership and management of Inclusionary Housing tenants by ensuring
compliance with lease terms, applicable laws, regulations, etc. They will work
closely with the Guest Rooms and Residence Director, the Reservations Director,
and NYC agencies to maintain a safe, quality experience for all tenants and
guests, and will provide additional support as needed to the Guest Rooms and
Residence department. The Residence Director carries out the mission and vision
of the Y and adheres to the Y values when dealing with staff and customers.

Key Responsibilities:

• Supervises and manages all daily business operations of Inclusionary Housing.
• Develops, tracks, and controls the Inclusionary Housing budget in accordance with branch and association guidelines.
• Ensures that all tenants and guests receive premier service by ensuring adherence to Inclusionary Housing and Guest Room policies, procedures, best practices, and industry standards, and by modeling outstanding service and great hospitality.
• Follow all Department, Business Office, and AO procedures for collecting payments, handling cash, processing financial transactions, and maintaining business records.
• Maintain sufficient knowledge of Guest Rooms policies and procedures to provide leadership support to Guest Rooms and Front Desk staff as needed, and to ensure smooth continuity of operations when other Department leadership is absent. This includes being able to perform basic Guest Rooms Front Desk tasks when necessary.
• Uphold all Association policies and demonstrate the YMCA’s core values of Respect, Responsibility, Caring, and Honesty. Support a positive image of the YMCA in the community and practice good public relations.
• Auditing of daily paperwork and reports to ensure the accuracy of all accounts. Weekly review of accounts receivables. Review as needed of Inclusionary Housing files.
• Manage inventory of all Inclusionary Housing furniture, items, and supplies.
• Attend training sessions related to guest rooms and residence and use this information to help train Hospitality Agents to improve the delivery of quality service. Attends and participates in meetings and trainings relatable to job function.
• Work with the Properties department and housekeeping company to ensure that Inclusionary Housing rooms are kept maintained and in good repair.
• Implement systems and procedures to maximize productivity and operational needs for tenants and residents.
• Establish and build strong working relationships with the YMCA of Greater NY legal counsel to ensure the management of Inclusionary Housing is conducted in compliance with all federal, state, and local laws.
• Oversee resident intake process and all necessary procedures including property management, room checks, safety compliance, and crisis management.
• Establish and build relationships with local agencies and organizations that can provide social services to Tenants as needed.
• Other duties and
  activities as needed to support the successful operation of the Guest Rooms,
  Reservations, and Residence departments, and the Branch.

Desired Skills & Experience:

• Bachelor's
  degree in Property Management, Hotel Management, or Business Management,
  or three (3) - five (5) years of equivalent experience.
• Five (5) or more years of experience in Residence/Landlord/Property Management operations, including at least one (1) year with budget and staff supervision responsibilities. 
• Experience working directly with residents/tenants to address issues.
• Familiarity with NYC housing
  and rent laws/regulations.
• Knowledge of customer service best
  practices required.
• Knowledge
  of Microsoft Office, AS400, ADP, and Oracle Connect.
• Some knowledge of, or experience with, adult social work is desirable.
• Experience administering residential programs for lower-income tenants, including knowledge of NYC Affordable Housing programs and associated regulations is desirable.
• Experience executing
  leases, issuing rent demands, ensuring adequate property maintenance, and other
  related landlord tasks. Familiarity with NYC social services for older adults
  is desirable.
• Must
  be available to work Saturdays and Sundays to ensure that the branch has
  superior customer service during busy weekend days.
• Must be available to work flexible hours, including evenings and weekends.

Benefits:
The YMCA of Greater New
York offers a variety of benefits to its staff members, including retirement benefits, medical benefits, paid
time off, free YMCA membership, and more! Benefit eligibility is determined by
an individual’s employment status (i.e., full-time or part-time), tenure,
and/or the number of hours scheduled to work. Click here for more information.

How to Apply:
If you would like to be a member of
our dynamic team, please complete our online application and submit your résumé and a
thoughtful cover letter that explains your interest in the role and our
organization.

If you are a current YMCA employee,
please submit your application through the Internal Career Site in Cornerstone.