Posted 2mo ago

BDC Service Manager

@ Keeler Motor Car Company
Westport, Connecticut, United States
OnsiteFull Time
Responsibilities:Overseeing operations, Managing inquiries, Leading team
Requirements Summary:3-5 years in BDC/Service BDC or automotive service; strong leadership and CRM skills; valid driver’s license; customer-focused and team-oriented.
Technical Tools Mentioned:CRM systems
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Job Description
BDC Service Manager - Careers At Keeler Motor Car Company





























Career Opportunities with 


Keeler Motor Car Company


A great place to work.


 

 

 

 

 

 

 












Careers At Keeler Motor Car Company










 


Whether you’re starting your automotive career or advancing it, when you join our team, you become a valued part of our family.





Join The Keeler Motor Car Company Team









Founded in 1967, Keeler launched as a small Mercedes-Benz dealership with only SIX employees. Our dealership serves as the main resource for the highly popular and luxurious Mercedes-Benz vehicles across the Capital Region. In the early 1970’s the dealership grew as we expanded with BMW and Honda. The six-man operation flourished. Fast-forward to today, we have added Mini, Alfa-Romeo,  the Keeler Quality Pre-Owned Center, Collision Center, a Full-Service Body Shop, and a Detail Department. Even with all this growth, over 50 years later, we are still a family owned and operated business that has kept its core values right from the start.


Take a look at our open positions and find the perfect job for you!








Our Employees Are Our Greatest Asset










At Keeler Motor Car Company, our philosophy is that the key to long term prosperity is our ability to develop long lasting relationships with not only our clients, but also with our staff. We employ over 300 people and have been in business for over 54 years.


We celebrate our employees by hosting events like ax-throwing at June Farms, our annual Holiday party, and catered lunches. We’re always looking for new ways to show our appreciation!


Keeler has won the Times Union Top Workplaces award several years in a row!








Benefits




Partners with Our Community 











Keeler Motor Car Company strives to be highly involved in our community. We take the role of being a good employer, a good neighbor, and an engaged and active member of the community to heart. Our team recognizes the value of a healthy, strong and safe community and works to maintain these goals through financial contributions as well as volunteering in charitable causes.


We donate to a number of larger charities such as; Albany Medical Center, 15-LOVE, and the Saratoga Hospital Foundation. Every year, we promote Toys-for-Tots, Albany County Giving Tree, Regional Food Bank, and many local school activities. In the past we’ve even donated vehicles to local schools, and have helped students train and prepare for competitions like the vehicle Diagnostic Competition at Hudson Valley Community College.










Current Openings


Ready to start your career?




 

 

 

 

 

 






















 


 

 

 

 

 

 

 





BDC Service Manager






Department:
Service
Location:
Westport, CT







BDC Service Manager � Lexus of Westport

Monday�Friday | Rotating Saturdays

Salary + Commission

Lexus of Westport is seeking an experienced and motivated BDC Service Manager to lead our Service Business Development Center. The ideal candidate is organized, customer-focused, and experienced in managing service-related communications and appointment flow within a luxury dealership environment.

Key Responsibilities

  • Oversee daily operations of the Service BDC
  • Manage inbound service calls, internet inquiries, and appointment scheduling
  • Lead, coach, and motivate BDC team members to achieve monthly goals
  • Ensure accurate CRM updates and follow-up processes
  • Monitor appointment show rates and service retention metrics
  • Partner closely with the Service Manager and Advisors to maximize workflow and customer satisfaction
  • Maintain high CSI standards consistent with the Lexus brand

Qualifications

  • 3�5 years of BDC, Service BDC, or Automotive Service experience (management preferred)
  • Strong communication and leadership skills
  • Customer-focused and team-oriented
  • Proficient with CRM systems
  • Valid driver�s license

Benefits

  • Medical/Dental/Vision Coverage
  • Paid Vacation/Sick/Personal Time
  • 401K Plan with Employer Contribution

All inquiries will remain strictly confidential.

#IND3








 


 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

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