cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row.  In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.

AV Low-Voltage Technician

You will specialize in the installation, testing, labeling and troubleshooting of Audio Visual Systems under the direction of our AV Field Engineer. A fundamental understanding of audio-visual principles, functionality, and terminology is required to be successful. 

Responsibilities and Duties:

• Pulling Low Voltage Cable (Cat 5, 5e, 6, 6a, Speaker Wire, HDMI, etc.)
• Ability to perform Field Terminations (RJ45, DB9, XLR, 3.5 mini, etc.)
• Capable of receiving site deliveries and staging the project material for installation.
• Able to install the following: Displays, Mounts, Equipment Racks, Ceiling Mounted Projectors, Projection Screens, In-Ceiling Speakers and Microphones, Pendant Speakers and Microphones, Wall Panels ,Table Cubbies, In Table Microphones and more.
• Adept at reviewing floor plans, line diagrams and rack elevations to ensure successful installation.
• Submitting Daily Reports to the office to outline project status and work performed.
• Technical Understanding – Able to understand technology and work closely with the field engineers who are responsible for programming and commissioning.
• Interface with customers on each job site representing cb20 with respect and integrity.
• Leave each job site clean and organized at the end of each day and spot checked at the completion of each project.

Required Skills:

• At least 3-5 years of experience in AV Installation, troubleshooting and Service.
• CTS Certification preferred
• Experience with Microsoft Teams, Zoom, and WebEx as Conferencing Platforms
• Experience with AV industry software platforms
• Organized, proactive and good communication skills.
• Ability to lift over 50 lbs.
• Capable of bending, lifting, crouching, and leaning over for long periods of time.
• Clean driving record
• The ability and willingness to travel (including a weekend departure, traveling during off-hours, and frequent overnight stays)