PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

Marketing- Players Club Representative

General Position Summary:

Responsible for growing the active Club Clearwater membership by building player loyalty through recruitment and retention techniques. Marketing techniques include direct mail, telemarketing with a goal of attracting new guests and reactivating inactive players. The Ambassador will participate in parties, promotions and special events while acting as a liaison between guests and the Marketing Department.

Essential Functions/Major Responsibilities:

• Provides personalized services to guests, focusing on players with an assigned tier as well as generating new business and bringing back inactive guests.


• Introduces guests to Club Clearwater Hosts/Hostesses and Executive Host and tracks play


• Secures updated and missing information for the player database


• Communicates with guests following visits by card, letter and telephone call while answering questions regarding the tiered program and explains benefits associated with each level


• Constantly circulates amongst the guests and makes appropriate introductions


• Evaluates player accounts and issues comps based on recorded play, earned number of points and comps available in player accounts


• Familiar with all current and upcoming casino activities including special events, promotions, entertainment


• Makes regular announcements over the casino-wide announcement system for jackpots, promotional drawings and other announcements, as necessary


• Assists with guest opportunities and help to resolve situations in an effort to smooth operations and provide Clearly Superior Customer Service


• Assists in planning, implementing and analyzing player events


• Makes dinner reservations for players as requested

Secondary Functions:

• Works closely with the promotions specialist to create promotions based on constant guest feedback


• Monitors player redemption data and performs regular audits


• Attends all Club Clearwater department meetings to ensure the smooth dissemination of information relative to VIP events and promotions


• Assists and coordinates with the Club in order to provide Clearly Superior Customer Service to all premium players


• Works with gaming departments to promote events which will increase revenue


• Adheres to all Marketing policies and procedures


• Complies with all casino gaming IC’s, Gaming Ordinance and other proprietary information


• Other duties as assigned

Specific Job Skills:

• Must be able to provide excellent customer service to guests and employees with proven public relations, conflict resolution skills.


• Excellent oral and written communication skills


• Ability to make clear and concise public announcements using a microphone in an effort to create an atmosphere of excitement and entertainment


• Presents a professional image and exercises excellent public speaking skills


• Must possess competency in use of Microsoft Office applications with knowledge of database usage


• Accurate and timely handling of assigned tasks and multiple activities


• Must possess ability to promote “Clearly Superior” work ethics by example


• Strong problem solving skills


• Encourages team members to share information, ideas and resolve guest conflicts quickly and professionally


• Working knowledge of MS Office


• Ability to follow directions


• Ability to problem-solve, handle stressful situations and make good decisions


• Ability to function in a team-orientated environment and work independently