Duties

Relocation Authorized Position: Due to the current funding hiatus, all relocations will be placed on hold at the time of selection. As soon as the hiatus ends and funding becomes available, you will be contacted by the CBP Hiring Center to coordinate an enter on duty (EOD) date and complete the necessary relocation forms. Relocation expenses have been authorized for this position. See the Relocation Expenses Reimbursed section of this announcement and U.S. Border Patrol Paid Moves for additional details. This position uses your knowledge and experience to lead a team of mission support personnel at a Sector Mission Readiness Operations Division. This position starts at a salary of $141,367.00 (GS-14, Step 1) to $183,782.00 (GS-14, Step 10) . The Supervisory Mission Support Specialist (Division Chief) serves as a second-line supervisor for a Border Patrol Sector Mission Readiness Operations Division supervising subordinate supervisors for mission support policy, logistics, procurement, workforce and position management, and financial programs and services. Duties and responsibilities include: Supervisory: providing a full range of supervisory functions for a staff that provides a diverse range of mission support services; setting priorities and schedules for completion and assigning work to direct reports; making decisions on problems presented by staff, communicating performance requirements, and evaluating work performance. Management Advisor: advising the Sector Chief Patrol Agent and other senior Sector leaders on key agency mission support processes; developing overall operational plans, objectives and strategies for these processes; developing, implementing, and evaluating national programs within the agency's key support processes. Planning and Programming: testing, developing, and adapting new methods and theories, recommending inclusion or modification for use by the organization; monitoring and evaluating the delivery of support services to key field managers and employees; developing and implementing short and long term plans to improve the delivery of services. Financial Management: directing and overseeing the execution of budget, logistics, procurement, and quality assurance programs; developing, evaluating, and improving financial policy, plans, and processes.

Requirements

You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This position is not covered under the bargaining unit.

Qualifications

Required Experience: To qualify for the GS-14 grade level you must possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assessing the productivity, effectiveness, and efficiency of program operations objectives while monitoring and analyzing the flow of work throughout the organization. Assigning and explaining work requirements to subordinate staff while establishing production standards. Developing new or modified administrative program work methods and procedures for delivering effective services to management and employees. Identifying and recommending solutions to a wide range of problems related to management while providing confidential support, direction, and advice to management and employees. Overseeing a team that researches, evaluates, prioritizes and recommends solutions for critical and sensitive issues. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Education Substitution: not available Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 05/05/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Other Information

Supervisory Probationary Period: There is an 18 supervisory probationary period for first time supervisors. Leadership Training: All newly appointed second-line supervisor are required to complete mandatory training. This training is scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of training is 4 weeks of in residence training in Harpers Ferry, WV. Note: this training may be waived if previously completed. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.