About Payvantage:
Payvantage is a fast-growing fintech company
providing lease-to-own financing for consumers with less-than-perfect
credit. We offer flexible payment options and a streamlined approval
process to help customers access essential products while building
financial flexibility.
Summary:
At Payvantage, our Customer Service Associates are the voice of our
brand and a key part of delivering exceptional client experiences. In
this role, you’ll support customers through phone, email, and live
chat while providing clear, helpful solutions in a fast-paced,
team-focused environment. You’ll build strong relationships, resolve
questions with confidence, and help customers get the most value from
our products and services. We’re looking for someone who is
professional, detail-oriented, and genuinely enjoys helping
people-someone who thrives on communication, problem-solving, and
making a positive impact every day.
brand and a key part of delivering exceptional client experiences. In
this role, you’ll support customers through phone, email, and live
chat while providing clear, helpful solutions in a fast-paced,
team-focused environment. You’ll build strong relationships, resolve
questions with confidence, and help customers get the most value from
our products and services. We’re looking for someone who is
professional, detail-oriented, and genuinely enjoys helping
people-someone who thrives on communication, problem-solving, and
making a positive impact every day.
Responsibilities:
- Respond promptly and professionally to incoming customer
inquiries by telephone, or email / Help Chat - Conduct outbound communications to existing customers using
telephone, email, and Chat - Maintain an updated knowledge of the organization's products,
services, and customer service policies - Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions
and check for customer understanding and acceptance - Recommend new products or services or make suggestions for
improvements by identifying relevant features and benefits - Assist clients by demonstrating the use of goods and programs
and answering any questions they may have - Participate in training opportunities provided by the
organization or by outside entities - Establish and maintain good rapport with customers by using
positive language and anticipating their needs
Requirements
Qualifications:
- 2+ years of previous customer service
experience a plus - Friendly and welcoming manner with
clients and other members of the customer service team - Extensive knowledge of the company's
policies, procedures, goods and services - Familiarity with customer-relationship
management (CRM) software programs - Ability to explain complex concepts in
a clear, simple manner to customers - Strong command of written and verbal English
- Ability to maintain a calm and polite
manner in stressful situations - Willingness to cooperate with customers
and management to resolve any issues that may arise - Office and database software skills.
- Negotiation and conflict resolution skills.
- Ability to prioritize, multi-task and
manage time effectively. - Ability to work independently or in a
team setting based on business needs - Detail orientated
Benefits
Start earning
$14.00–$15.50 per hour, plus the opportunity to earn monthly
performance bonuses on top of your base pay. At Payvantage, we also
offer a full benefits package including health, dental, and vision
insurance, employee discounts, flexible scheduling, and paid time
off-so you can feel supported both at work and beyond.
Payvantage is an Equal
Opportunity Employer.