Job purpose

 

Manage all activities in the Warranty Departments at the branch level.  Oversee the investigations of the claims process.  Verify coverage of machines and audit the claims process for each business unit/branch.  Provide research and resolution to escalated warranty issues between branches and Manufacturers.

 

Duties and responsibilities

 

• Train Warranty Personnel to understand the most current manufacturers’ warranty policies


• Train and guide technician, admin and management at the branch level in the warranty process.   


• Identify and implement process improvement within the Warranty Department and branch levels.


• Implement best warranty practices at the branch level.


• Follow up on all rejected and partial paid claims with branch personnel


• Audit branch, claim submissions are received within 30 day guidelines set forth by manufacturer


• Review internal trend system for all aged warranty jobs  


• Other duties as assigned