Reports to: Care Manager Supervisor  

FLSA Status: Exempt

Dedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging!

Our Mission:

We provide choices for people to live independently in the place they want to call home.

About Us:

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.

Candidates we love…

• Self-motivated and compassionate Social Workers (LSWs) and Registered Nurses (RNs) looking to be part of a Best-in Class organization
• Team players who are committed to providing superior service to all they serve
• Enthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.

 What our staff loves about us…

• A Competitive Salary

• A generous six-week PTO program with thirteen paid holidays
• A $ 750.00 investment in professional development through a substantial, annual training funds allotment
• A 401K program with a company match
• Medical, Dental, Vision Benefits options
• 72.5 cents per Mileage reimbursement 
• Free parking and so much more…

Position Overview: The goal of the Passport Care Manager is to assess, arrange, coordinate, monitor, evaluate, educate, and advocate for a package of multiple services to meet the consumer’s needs in the community.

Job Duties:

• Assist Program Supervisor with functions associated with clinical care management practices.
• Works in conjunction with the Program Supervisor on training and team development.
• Preceptor to new staff; primary train the trainer with computerized program platforms etc.
• Manage a small caseload as needed.
• Conducts phone call and in-person contacts with clients in accordance with program specifications to monitor the delivery of all services in the client’s service plan as needed.
• Respond to urgent/emergent needs for a case management visit if the assigned case manager is not available.
• Authorizes changes in amount, scope, and duration of waiver services.
• Collaborate with the Departments of Job and Family Service to establish and/or maintain Medicaid eligibility. 
• Assist Waiver Case Assistants with issues related to Medicaid, transportation and service planning.
• Work with internal and external entities to resolve issues related to member program assignment. Assist in transitioning dual eligible members into the Integrated Care Delivery System aka MyCare Ohio as appropriate
•   Evaluate assessment and care management data to determine ongoing program eligibility, care needs, and service options. 
• Monitor and evaluate the individualized care plan, service quality and program eligibility. 
• Provide education and support to Waiver Service Coordinators, members and their caregivers. 
• Advocate on behalf of consumer and/or caregiver/family and assist individuals in securing appropriate services and care settings in collaboration with providers of service(s). 
• Assign new members to staff as needed.
• Liaison to managed care program and Ohio Department of Job and Family Services.
• Supports the AAA mission, vision and strategic plan, goals and management decisions.
• Utilize clinical judgment and perform clinical practice based upon education and applicable professional standards and work in conjunction with other team leaders.
• Abide by the professional code of ethics established by licensure. As required by Ohio Law report abuse, neglect, or exploitation of older adults as a mandated reporter.
• Assist with and completes special projects and activities as assigned and communicate with management issues/concerns/suggestions to improve processes.
• Meet time frames for timely and accurate completion of documentation and maintain member’s confidentiality according to agency policy.
• This position's primary duty is to perform work directly related to the successful operation of the Agency.  Accordingly, the employee must exercise discretion and independent judgment with respect to matters of significance.
• All staff have the responsibility and authority to propose ways to improve quality and to fully participate in quality improvement efforts. 
• Perform other duties as assigned by supervisor as needed to meet agency goals.