Description

Employment Status: Full Time
FLSA Status: Non Exempt
Department: Crisis Shelter
Reports To: Senior Crisis Program Manager
Supervises: Yes

Summary

The Crisis Program Administrative Supervisor oversees the day-to-day operations of the Crisis Program. This role ensures efficient workflow, accurate documentation, and compliance with agency, regulatory, and funding requirements. The position supervises staff, supports program leadership, and serves as a key liaison between clinical, operations, and external stakeholders.

Essential Responsibilities

Administrative Operations

• Oversees daily administrative functions, including scheduling, data entry, records      management, and internal communications.
• Ensures timely and accurate completion of program documentation, reports, and data      tracking.
• Maintains and monitors electronic record systems to ensure data integrity and      compliance.
• Implements administrative workflows and process improvements.

Staff Supervision

• Supervises part time staff, including hiring, training, scheduling, and performance      management.
• Provides ongoing coaching, support, and accountability to ensure high-quality clinical      intervention.
• Assists in workload distribution and coverage planning to maintain program      efficiency.

Compliance & Quality Assurance

• Ensures program practices meet regulatory, accreditation, and funding requirements      (e.g., Medicaid, grants, audits).
• Conducts  routine audits of documentation, files, and data systems for accuracy and      completeness.
• Supports preparation for internal and external audits and reviews.

Program & Operational Support

• Supports program leadership with reporting, data analysis, and operational      coordination.
  • Tracks  program metrics, productivity, and key performance indicators.
• Assists in budget tracking, purchasing, and resource coordination.
• Coordinates meetings, prepares agendas, and maintains records of key decisions and      action items.

Communication & Coordination

• Serves as a liaison between staff and leadership.
• Supports onboarding processes, including system access, documentation training, and      compliance requirements.
• Ensures clear and consistent communication of administrative policies and      procedures.

· Perform other duties as assigned.