Givaudan Careers Sr Customer Care Representative (118355)
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
As a Senior Customer Care Representative you will manage sales order process from receipt through to shipment for assigned customers and affiliates following Customer Care guidelines. Be the central link between the customer, operations and sales team to ensure our client needs are met in the most efficient and cost-effective way.
You will report to the Customer Care Manager and be based in our Malvinas Argentinas site, working in a hybrid model (4 days at the office and 1 remote day)
Responsibilities:
- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care guidelines
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues
- Daily communication and collaboration with customers, operations and sales
- Resolve issues and handle customer complaints internally and externally and determine corrective action
- Confirm pricing, inventory availability and provide ship date information
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
- Collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings
- Maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members
- Know how to diffuse a difficult situation and get resolution with the customers
- Be a coach to new Customer Care Representatives
- Identify opportunities for improvements in customer care
Your professional profile requires:
- 3-5 years in the industry including customer-facing role
- Associate or University Degree desirable
- Understanding of Customer Care Processes
- Knowledge of SAP & Associated Processes
- Microsoft Office Mastery
Our Benefits:
- Health insurance coverage.
- Career Development Opportunities with access to many virtual learning sessions.
- International working environment
- Gympass discount.
- Annual bonus.
- On site lunch service.
- Discounts with partners.
#LI-Hybrid
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
We value the different perspectives that come from diverse cultures, backgrounds, and experiences.
Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.
Every essence of you enriches our world. Join us in making a difference together.
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- The job has been sent to
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
As a Senior Customer Care Representative you will manage sales order process from receipt through to shipment for assigned customers and affiliates following Customer Care guidelines. Be the central link between the customer, operations and sales team to ensure our client needs are met in the most efficient and cost-effective way.
You will report to the Customer Care Manager and be based in our Malvinas Argentinas site, working in a hybrid model (4 days at the office and 1 remote day)
Responsibilities:
- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care guidelines
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues
- Daily communication and collaboration with customers, operations and sales
- Resolve issues and handle customer complaints internally and externally and determine corrective action
- Confirm pricing, inventory availability and provide ship date information
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
- Collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings
- Maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members
- Know how to diffuse a difficult situation and get resolution with the customers
- Be a coach to new Customer Care Representatives
- Identify opportunities for improvements in customer care
Your professional profile requires:
- 3-5 years in the industry including customer-facing role
- Associate or University Degree desirable
- Understanding of Customer Care Processes
- Knowledge of SAP & Associated Processes
- Microsoft Office Mastery
Our Benefits:
- Health insurance coverage.
- Career Development Opportunities with access to many virtual learning sessions.
- International working environment
- Gympass discount.
- Annual bonus.
- On site lunch service.
- Discounts with partners.
#LI-Hybrid
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
We value the different perspectives that come from diverse cultures, backgrounds, and experiences.
Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.
Every essence of you enriches our world. Join us in making a difference together.