The Housing and Residence Education Case Manager plays a pivotal role in supporting student well-being and upholding community standards in the residential environment. This live-on position provides comprehensive management of student conduct cases and students of concern while also contributing to daily operations, crisis response, assessment, and staff development. The Case Manager collaborates with campus partners to ensure timely intervention and follow-up for students in need, promotes a safe and inclusive community, and supports departmental initiatives through training, research, and programming.
Key Responsibilities
Case Management
· Serve as the lead case manager for housing-related student conduct and student-of-concern matters. Lead weekly students of concerns meeting with members of the Student Development staff.
· Track and manage student conduct cases and wellness referrals using a case management platform (e.g., Maxient).
· Maintain accurate and confidential records of all case management activities in compliance with university policies and applicable laws.
· Collaborate with Counseling Services, Title IX, Campus Police, Academic Success, and other campus partners to provide holistic support.
· Educate students on rights, responsibilities, and personal accountability within a restorative framework.
· Analyze data related to student conduct trends, incidents of concern, and student engagement to inform practice and strategic planning.
Student Support
· Assesses situations involving students of concern and determines the type of intervention needed and appropriate courses of action.
· Meets regularly with students of concern to assist in connecting them with resources and helping them to matriculate through the University.
· Interfaces with parents, faculty, and staff to address issues related to students of concern adequately.
· Serves as a liaison to Housing and Residence Life, and other campus partners and individuals to consult and advise on students of concern related issues.
· Participate in weekly meetings related to scope of work (i.e. Student Conduct, Behavior Intervention Team, etc.).
· Conduct ongoing research on best practices in residence life, student support, conduct management, and wellness.
Staff and Community Development
· Develop and lead educational sessions on conduct processes, mental health awareness, crisis intervention, and student support best practices for RAs and professional staff.
· Assist with training that prepares staff for effective incident response and referral practices.
· Support office-wide initiatives by researching current topics (e.g., student mental health, conflict resolution, inclusion strategies) to inform policies, programs, or staff development.
· Prepare reports or presentations for internal use, accreditation, or departmental improvement.
Housing Office and Operational Support
· Assist with the day-to-day functions of the housing office and support service delivery to residents and staff.
· Conduct routine residential walk-throughs with the Director to assess community safety, cleanliness, and maintenance needs.
· Work closely with Housing Operations staff to address maintenance, room assignments, and general housing logistics.
· Participate in the emergency on-call rotation, responding to student crises and providing trauma-informed support.
Overarching Expectations
· Serve as a role model in personal and professional behavior for staff and residents.
· Practice ethical stewardship of university resources and uphold professional standards.
· Cultivate and maintain positive working relationships across campus departments.
· Participate in departmental and divisional initiatives and fulfill additional responsibilities as assigned.
· Fulfill other general duties assigned by the Office of Housing and Residence Education, Division of Student Development and/or Gardner-Webb University
Education & Qualifications
· Bachelor’s degree required, Master’s degree preferred
· Previous experience in residence life, student affairs, or a related area.
· Strong organizational and programming skills.
· Excellent interpersonal and communication abilities.
· Ability to work independently and as part of a team.
· Experience in conflict resolution and conduct management.
· Commitment to fostering an inclusive and supportive residential community.
· Availability to live on-campus and participate in an on-call rotation.
Competitive Benefits:
- Retirement matching
- Tuition remission
- Health insurance
- Dental insurance
- Vision insurance
- Short term/long term disability
- Life insurance
- Paid time off
- Paid sick leave
- 17 paid holidays
- Wellness opportunities
- On-campus health center
Gardner-Webb University is a Christian university committed to helping individuals become more in faith, learning, and service. Located in Boiling Springs, North Carolina, GWU offers the benefits of a close-knit community with easy access to Charlotte, Asheville, and the greater Greenville-Spartanburg region.
Founded in 1905 and rooted in the Baptist tradition, the University now serves approximately 3,000 students across more than 80 undergraduate and graduate programs. As a Carnegie Doctoral/Professional institution, Gardner-Webb is dedicated to academic excellence, leadership development, and meaningful service to others.
Our community reflects a shared commitment to One Webb, creating an environment where people support one another, pursue their purpose, and work together to make a lasting impact. GWU attracts students from across the nation and around the world and competes in NCAA Division I athletics with 22 teams and more than 500 student-athletes.