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High-volume, family-owned Toyota dealership in Wood-Ridge, NJ seeking experienced Service Advisors who can present value-driven recommendations in a fully digital service environment. Commission-based pay with strong earning potential.
About the Dealership
We are a family-owned Toyota dealership with a busy, well-run service department handling approximately 1,500 customer-pay repair orders per month, plus warranty work. We are expanding into a new, state-of-the-art facility and operate a fully digital, paperless, touchless service drive.
Our advisors work closely with factory-trained and certified technicians, allowing us to deliver accurate diagnostics and professional, value-based service recommendations.
Position Overview
We are seeking experienced Service Advisors who take a consultative, professional approach to service. This role is ideal for individuals who can explain technician diagnostics, present factory-recommended maintenance and repairs, and help customers make informed decisions — without pressure or gimmicks.
Success in this role comes from understanding the product, communicating value and benefits, and building long-term customer relationships.
Key Responsibilities
- Greet customers and manage the service write-up process
- Clearly explain diagnostic findings from factory-trained technicians
- Present recommended repairs and maintenance based on Toyota factory guidelines
- Communicate value and benefits, not just price
- Utilize a fully digital, paperless, and touchless service system
- Maintain proactive communication with customers throughout the repair process
- Collaborate with technicians to ensure accuracy and efficient workflow
- Build trust, repeat business, and long-term customer relationships
What We’re Looking For
- Prior Service Advisor experience (Toyota or dealership experience preferred)
- Strong communication and customer engagement skills
- Ability to confidently present recommendations and explain value
- Comfortable working in a high-volume environment
- Technically savvy and comfortable with digital tools and tablets
- Ambitious, coachable, and willing to learn and improve
Technology & Process
- Fully digital and paperless service drive
- Digital vehicle inspections and customer communication tools
- Manufacturer maintenance schedules and factory service guidelines
Comfort with technology is required.
Compensation & Earning Potential
- Commission-based compensation with base salary
- Annual earning potential of approximately $75,000–$130,000+, based on performance
- Strong volume supports consistent earning opportunities
- Paid training and ongoing development
Why Join Us
- Family-owned dealership with hands-on leadership
- High-volume Toyota service department
- Brand-new facility and modern technology
- Strong technician support and accurate diagnostics
- Professional, respectful, team-oriented culture
How to Apply
Experienced Service Advisors looking for a modern, high-volume Toyota service department with real earning potential are encouraged to apply.