Qualifications: Master’s in Social Work, Psychology, Education, or related field is preferred with experience working with mental health, disabilities, or special populations preferred. At least 5 years of experience in working with parents of children/youth, volunteers, state and local agencies, and task forces or other community groups and in parent training, consultation, and support. Three years of experience in a supervisory role preferred. Experience in networking with other agencies, organizations, and coalitions.

Skills & Knowledge Required:   

·        Excellent collaboration, customer service, supervisory, management and leadership skills.

·        Knowledge of the service area and of resources for children with mental health issues.

·        Knowledge and personal experience with children who have behavioral disorders.

·        Knowledge and experience with juvenile justice, educational, and other child-serving systems.

·        Desire to help and support parents of children with SED, with strong customer service skills.

·        Commitment to system of care principles, cultural competency & effective teamwork.

·        Excellent communication, organizational, problem-solving/creative thinking skills.

·        Excellent written, computer, communication, and problem-solving/creative thinking skills.

·        Established support system and access to resources.

·        Ability to travel locally and out of state.

Duties & Responsibilities/Principal Activities:

·        Oversee, coordinate, and implement all activities related to planning, coordinating, and implementing support of families and children in the System of Care Across Tennessee-Network and System of Care Across Tennessee-TANF Programs.

·        Responsible for ensuring all phases of the Programs involved in are done to high quality and fidelity.

·        Provide direct supervision of the Program Managers and Direct Care Staff as needed and other daily program operations.

·        Coordinate assignment of families to the Staff for each program.

·        Assist and support Program Manager(s) in developing skills in working with diverse families and in promoting positive interactions for their teams.

·        Facilitate individual and team-based supervision meetings as assigned.

·        Monitor and manage assigned program budgets with input from CFO/CIO.

·        Ensure that informational materials are strategically represented at various conferences and health and information fairs across the state.

·        Provide technical assistance to ensure development of family leaders and family support groups across the state, including active recruitment and training of facilitators and on-going consultation.

·        Participate in policy making and advisory groups to support parents and to facilitate collaboration between professionals and parents.

·        Actively advocate for best practice and system of care principles for children and families in a variety of settings (i.e. mental health planning councils, coalitions, court, and school meetings).

·        Actively seek out growth opportunities within East Tennessee Regions to assist with growth of TN Voices programs and initiatives.

·        Encourage and support the coordination of services for children with SED and their families.

·        Ensures that all data and reports are properly managed and documented.

·        Collaborate with the VP of Programs and Chief Operations Officer on program scope of services, implementation, and sustainability.

·        Collaborate and work with VP of Programs in seeking out opportunities to grow TN Voices in East Tennessee.

·        Collaborate and work with partner agencies in East Tennessee to identify needs within the region and how TN Voices can assist in addressing gaps in care in East Tennessee.

·        Ensure that TNV conforms to CARF standards applicable to the services provided.

·        Actively seek and secure grants from diverse funding streams.

·        Perform other related duties as assigned.